Resolving common problems

Use the information in the following table to resolve common problems that can occur with the MBM.

Problem

 

Solution

 

 

 

 

The MBM does not turn on.

 

● Make sure that the power cord is firmly plugged into the

 

 

2,000-sheet input tray.

 

 

● If you are using the MBM with the HP Color LaserJet 9500mfp,

 

 

make sure that the power cord is firmly plugged into the base

 

 

of the MFP unit.

 

 

 

● Make sure that the MBM communications cable is firmly

 

 

plugged into the printer or MFP.

 

 

● Turn the printer or MFP off, check all of the cable connections,

 

 

and then turn the printer or MFP on.

 

 

 

The printer or MFP does not recognize

 

● Check the power cord on the MBM.

the MBM.

 

● Make sure that the MBM has been configured in the printer

 

 

software.

 

-OR-

 

● Make sure that the MBM communications cable is firmly

 

 

plugged into the printer or MFP.

The user LED on the MBM is off.

 

● Print a configuration page to see if the MBM is operating

 

normally.

 

 

 

 

 

 

● If the printer or MFP still does not recognize the MBM, contact

 

 

your authorized HP service provider. See “Support

 

 

information” on page 29.

 

 

 

The job went to a different output

 

● Make sure that you are using supported media weights and

location than expected.

 

sizes. For more information, see “Supported media” on

 

 

page 39.

 

 

 

 

 

 

 

 

Note

Using media that is outside of HP

 

 

 

 

specifications might cause problems that

 

 

 

 

could require repair. This repair is not

 

 

 

 

covered by the Hewlett-Packard warranty or

 

 

 

 

service agreements.

 

 

 

 

 

 

● Make sure that the correct output bin is selected in the printer

 

 

software. For more information about changing settings in the

 

 

printer software, see the user documentation that came with

 

 

the printer or MFP.

 

 

 

● Print a configuration page and make sure that the operation

 

 

mode in the printer software matches the information on the

 

 

configuration page.

 

 

 

 

Because the face-down bins are full,

 

Make sure to remove all of the media, starting with the topmost

the printer or MFP has stopped

 

face-down bin (bin 1) and continuing down. If media is removed

printing. But when I remove the paper

 

starting from any bin other than bin 1, the MBM ignores it.

from one of the face-down bins, the

 

 

 

 

printer or MFP does not continue

 

 

 

 

Note

Do not remove media from the top

printing the job.

 

 

 

 

face-down bin (bin1) and then attempt to

 

 

 

 

 

 

 

 

replace it in that bin. The stack order is

 

 

 

 

disrupted when the media is removed and

 

 

 

 

then replaced.

 

 

 

 

 

 

 

 

 

 

18 3 Problem solving

ENWW