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HP XP10000, XP128 manual Calling the HP support center, Contact Information, Before you call

Models: XP10000

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Calling the HP support center

Calling the HP support center

If you are unable to resolve an error condition, contact the HP support center for assistance.

Contact Information

In North America, call technical support at 1-800-633-3600, available 24 hours a day, 7 days a week.

Outside North America, call technical support at the location nearest you. The HP web site lists telephone numbers for worldwide technical support at: http://www.hp.com/support. From this web site, select your country.

Before you call

Be sure to have the following information available:

•Technical support registration number (if applicable)

•Product serial numbers

•Product model names and numbers

•Applicable error messages

•Operating system type and revision level

•Detailed, specific questions

Troubleshooting

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HP XP10000, XP128 manual Calling the HP support center, Contact Information, Before you call

Contents

XP128 XP1024 XP10000 XP12000 HP-UXsixth edition July part number A5951-96015 HP StorageWorks Disk Array XP operating system configuration guideHP-UX is a registered trademark of Hewlett-Packard Company 1 Installation ContentsWorksheets TroubleshootingDisk array device emulations IndexIntended audience About this guidePrerequisites Disk arraysHP storage website Related documentationHP sales and authorized resellers HP StorageWorks Disk Array XP128 Owner’s GuideHP technical support Italics Document conventionsBlue text Figure BoldRevision history Warranty statement LIMITATION OF LIABILITY. EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO EVENT INCLUDING NEGLIGENCE WILL HP OR ITS SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES INCLUDING LOST PROFIT, LOST DATA, OR DOWNTIME COSTS, ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SOFTWARE, WHETHER BASED IN WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Your use of the Software is entirely at your own risk. Should the Software prove defective, you assume the entire cost of all service, repair or correction. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitation may not apply to you to the extent prohibited by such local laws Page Installation InstallationFeatures and requirements Fibre Channel interface Failover Device emulation typesRAID Manager command devices SNMP configurationInstallation procedures Setting the host mode for the disk array ports Install and configure the disk arrayPage Installation Setting the System Option ModesMode LevelFibre Address Configuring the Fibre Channel portsFabric and Connection parameter settings Install and configure the host Installing and configuring the HBAsLoading the OS and software Clustering and fabric zoning Environment Fabric zoning and LUN security for multiple operating systemsOS Mix Fabric ZoningDefining the paths Connect the disk arrayIn Command View XP AE, LUN mapping includes Configuring ports Verifying HBA installation ExampleInstallation Verifying device recognition To verify device recognitionExample cxtydz where x = SCSI bus instance number y = SCSI target ID z = LUNExample different address for each port, reboot the server, and then verify new device recognition again Configure disk array devices Verifying the device files and drivers This task can also be accomplished with the lssf command Example Exampleinsf Installing special files for mux2 instance Creating the device filesExample cxtydz whereExample Example 0xxxyz00 where xx = SCSI bus instance number y = SCSI target IDIf you need to delete a device file, use the rm -i command Example of a completed device data tableTo create the physical volumes Creating the physical volumesTo create volume groups Creating new volume groupsIn this example group name = vg06, major number of group file = each volume group, and c = characterminor number of existing group file = 06 which must be unique for 7. Create the volume groupdev/dsk/c6t0d0 To create logical volumes Creating logical volumeslvremove Example lvremove /dev/vgnn/lvolxExample OPEN-L =Creating the file systems ExampleTo create file systems Example Example 2. Repeat step 1 for each logical volume on the disk arrayTo change the I/O timeout parameter Setting the I/O timeout parameterTo create a mount directory for each logical volume Creating the mount directoriesMounting and verifying the file systems To mount and verify the file systemsExample Example Setting and verifying the auto-mount parameters To set up and verify the auto-mount parametersExample Device to mount Page Troubleshooting TroubleshootingError conditions pvcreate for example, /dev/rdsk with vgcreatenewfs for example, /dev/vg01/r/vo/x The host hangs or devices are Calling the HP support center Contact InformationBefore you call Page Worksheets WorksheetsPath worksheet Disk array device emulations Disk array device emulationsOPEN Supported emulationsOPEN LUSESector Device type specificationsSectors Device TypeNote 1 The availability of a disk type depends on the disk array Example For a CVS LUSE volume with capacity = 37 MB and n = Physical LUSE device parametersphysical extentphysical Physicalextent extent sizephysical Physicalextent extent sizeSCSI TID map for Fibre Channel adapters The mapping cannot be done when these conditions exist Reference information for SAM Configuring the devices using SAM To configure the newly installed SCSI disk devices1. Select Disks and File Systems, then select Disk Devices 4. In the Add a Disk Using LVM window, select Create... or Extend a Volume Group To change the maximum number of volume groups Setting the maximum number of volume groups using SAMGlossary disk controller unit LDEV Volume size customization. Synonymous with CVS support representatives onlyIndex Page Page cannot be created 57 creating 41 creating groups W warranty web site setting maximum number 76 logicalgroups cannot be created 57 creating auto-mount parameters 52 cannot be created 57 creating