Calling the HP support center, Contact Information | HP XP10000

Calling the HP support center

If you are unable to resolve an error condition, contact the HP support center for assistance.

Contact Information

In North America, call technical support at 1-800-633-3600, available 24 hours a day, 7 days a week.

Outside North America, call technical support at the location nearest you. The HP web site lists telephone numbers for worldwide technical support at: http://www.hp.com/support. From this web site, select your country.

Before you call

Be sure to have the following information available:

•Technical support registration number (if applicable)

•Product serial numbers

•Product model names and numbers

•Applicable error messages

•Operating system type and revision level

•Detailed, specific questions

Troubleshooting

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HP XP10000, XP128 manual Calling the HP support center, Contact Information

Contents

Sixth edition July Part number A5951-96015 XP128 XP1024 XP10000 XP12000 Sixth edition July 2005 part number A5951-96015 Contents Troubleshooting Intended audience About this guidePrerequisites Disk arrays HP storage website Related documentationHP sales and authorized resellers Contact HP HP technical support Bold Document conventions Revision history That USE of the Software is AT Your Sole RISK. HP Warranty statement About this guide Page Installation Features and requirements Fibre Channel interface Failover Device emulation types RAID Manager command devices Snmp configuration Installation procedures Setting the host mode for the disk array ports Install and configure the disk arrayPage Mode Level Description and Usage Software Setting the System Option Modes Fibre Address Configuring the Fibre Channel ports Fabric and Connection parameter settings Install and configure the host Installing and configuring the HBAsLoading the OS and software Clustering and fabric zoning SAN Defining the paths Connect the disk arrayPage Example Verifying HBA installation To verify device recognition Verifying device recognition Cxtydz where Page Configure disk array devices Verifying the device files and drivers Claimed Busnexus Creating the device files # lsdev Character Block Driver Class 188 Sdisk Disk Example of a completed device data table To create the physical volumes Creating the physical volumes To create volume groups Creating new volume groups # mknod /dev/vg06/group c 64 Vgda To create logical volumes Creating logical volumesLvremove Lvextend OPEN-L = To create file systems Creating the file systems Repeat for each logical volume on the disk array To change the I/O timeout parameter Setting the I/O timeout parameter Creating the mount directories To create a mount directory for each logical volume To mount and verify the file systems Mounting and verifying the file systems To set up and verify the auto-mount parameters Setting and verifying the auto-mount parameters Parameter Name Enter Page Troubleshooting Error conditions Pvcreate for example, /dev/rdsk With vgcreateNewfs for example, /dev/vg01/r/vo/x Host hangs or devices are Contact Information Calling the HP support centerPage Worksheets Path worksheet Disk array device emulations Supported emulations Luse Device type specificationsPage Disk array device emulations MPE Luse device parameters Physical Max Extent Extent size Device type Size PE OPEN-8/9/E-CVS Scsi TID map for Fibre Channel adapters Value Reference information for SAM Configuring the devices using SAM Reference information for SAM To change the maximum number of volume groups Setting the maximum number of volume groups using SAM Command View XP Command ViewCommand device Array group Disk controller unit Host modeDisk cabinet unit Emulation modes Failover Path OPEN-xPort Remote console PC Remote Control RC VolumeRemote Web Console Index Page Index