Appendix D. Help and service information | IBM 22P6960 manual

Appendix D. Help and service information

This section contains information on how to obtain warranty information on the World Wide Web and online and telephone technical support.

Warranty information on the World Wide Web

The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of terms used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support Web pages. The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format (PDF).

Online technical support

Online technical support is available during the life of your product. Online assistance can be obtained through the Personal Computing Support Web site and the IBM Automated Fax System.

Online technical support

IBM Personal Computing Support Web site	http://www.ibm.com/pc/support

IBM Automated Fax System	1-800-426-3395 (U.S. and Canada)

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the HelpCenter will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

© Copyright IBM Corp. 2001

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IBM 22P6960 manual Appendix D. Help and service information, Telephone technical support

Contents

IBM DVD-RAM/DVD-R Drive Page Contents Appendix D. Help and service information Safety Read first Vi IBM DVD-RAM/DVD-R Drive User’s Guide Part 2 Appendices Part 1 Installation and user’s guideAbout this book Registering your option Viii IBM DVD-RAM/DVD-R Drive User’s Guide MGI VideoWave Installation and user’s guideProduct description Software description DVD Player Installation requirementsVeritas Drive Letter Access DLA Veritas Simple Backup Before you begin Handling precautionsDrive controls and connectors Open/Close button Unpacking the drive Installing the driveOpening the computer Setting the configuration jumpers Attaching the cables to the drive Mounting the drive in the bay Installing the software Completing the hardware installation Write-protecting the cartridge Using the DVD-RAM/DVD-R driveUsing single-sided and double-sided DVD-RAM/DVD-R media Removing the disc from the cartridge Removing the disc from the cartridge Manually ejecting a disc Using the DVD-RAM/DVD-R drive with CDs and DVDsSecuring a disc in a vertically mounted drive Changing the DVD region code Using the DVD Player softwareBefore using the software Using the DVD Player Click Start→Programs→IBM DLA→DLA Toolkit Using Drive Letter Access DLAClick DVD Player Click the General Properties tab Maintaining the DVD-RAM/DVD-R drive Using MGI VideoWave Caring for the DVD-RAM/DVD-R drive Caring for a CD or DVD 16IBM DVD-RAM/DVD-R Drive User’s Guide Power requirements Appendix A. Product specificationsPhysical specifications Write speeds Read speeds Appendix B. Solving problems Click Start → Settings → Control Panel Appendix B. Solving problems There is no sound from the disc You receive a common error messageDisc cannot be read. Take the following actions Appendix B. Solving problems 6IBM DVD-RAM/DVD-R Drive User’s Guide Click Properties Click the Advanced Settings tabEnabling DMA for Windows 2000 Professional Click the Device Manager tab Enabling DMA for Windows NT Telephone technical support Appendix D. Help and service information Support 24 hours a day, 7 days a week IBM Warranty for Machines Appendix E. Product warranty and noticesWarranty Statement IBM Statement of Limited Warranty ANY Kind Extent of WarrantyItems Not Covered by Warranty Warranty Service Limitation of Liability North America Governing LawAmericas Brazil CAMBODIA, LAOS, and Vietnam CanadaUnited States Asia Pacific Australia Japan Hong Kong and MacauIndia EUROPE, Middle EAST, Africa Emea NEW ZealandPEOPLE’S Republic of China PRC Governing Law Egypt Austria and Germany Italy FranceIreland United Kingdom Processing date data Federal Communications Commission FCC statement TrademarksElectronic emissions notices Deutsche EMV-Direktive electromagnetische Verträglichkeit Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Union Européenne Directive Conformité électromagnétique European Union emission directive Union Europea Normativa EMC Unione Europea Directiva EMC Conformidad électromagnética Appendix E. Product warranty and notices 18IBM DVD-RAM/DVD-R Drive User’s Guide Page Part Number 22P6960 1P P/N 22P6960