Appendix D. Help and service information
This section contains information on how to obtain warranty information on
the World WideWeb and online and telephone technical support.

Warranty information on the World Wide Web

The IBM Machine Warranties Website at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a
glossary of terms used in the Statement of Limited Warranty,Frequently Asked
Questions (FAQ), and links to Product Support Webpages. The IBM Statement
of Limited Warranty is available fromthis Web site in 29 languages in Portable
Document Format (PDF).

Online technical support

Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Website
and the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Website http://www.ibm.com/pc/support
IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative,have available as much of the
following information as possible:
vOption name
vOption number
vProof of purchase
© Copyright IBM Corp. 2001 D-1