vComputer manufacturer, model, serial number (if IBM), and manual
vExact wording of the error message (if any)
vDescription of the problem
vHardware and software configuration information for your system
If possible, be at your computer. Yourtechnical support representative might
want to walk you through the problem during the call.
For the support telephone number and support hours by country,refer to the
following table. If the number for your country or region is not listed, contact
your IBM reseller or IBM marketing representative. Response time may vary
depending on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Torontoonly) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
All other countries and regions Go to http://www.ibm.com/pc/support/,
and click Support Phone List.
D-2 IBM DVD-RAM/DVD-R Drive: User’s Guide