BTECHNICAL SUPPORT
Help and Service Information
If you have questions about your new Options by IBM
product, or require technical assistance, visit the IBM
Personal Computing Web site at:
http://www.pc.ibm.com
for information about IBM, Options by IBM, or IBM Service
and Support. Additionally, you can receive information
from the IBM Automated Fax system at 1-800-426-3395
(in Canada, 1-800-465-3299), or from the Personal
Systems Group Bulletin Board System (PSG BBS) at
1-919-517-0001. You can also get help and information
through the IBM PC HelpCenter, 24 hours a day , seven days
a week. Response time may vary depending on the number
and nature of the calls received.
Marketing, installation, and configuration support through
the HelpCenter will be withdrawn or made available for a
fee, at IBM’s discretion, 90 days after the option has been
withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available
for a nominal fee.
During the warranty period, assistance for replacement or
exchange of defective components is available. In addition,
if your IBM option is installed in an IBM computer, you
might be entitled to service at your location. Your technical
support representative can help you determine the best
alternative.