B-4 APPENDIX B: TECHNICAL SUPPORT

Additional Technical Support Resources

Online assistance can be obtained through the IBM
Automated Fax System, the Personal Computing Web
page, and the PSG Electronic Bulletin Board System.
Troubleshooting
The following sections explain how to isolate and solve
adapter problems, including the following topics:
■Status LEDs
■3Com NIC Diagnostics program
■Accessing the 3C905B-TX adapter Help system
■3Com support services
■Removing the 3C905B-TX adapter software
■Checking Remote Wake-Up
■Crossover cable troubleshooting tips
■Frequently Asked Questions
■Accessing the 3Com World Wide Web page
The 3Com World Wide Web site offers the latest drivers,
troubleshooting information, and software updates in the
Support area. To access the Web site, enter the 3Com URL
address into your Internet browser:
http://infodeli.3com.com/infodeli/swlib/n_i_c.
htm/
Status LEDs
Before the LEDs can be used for troubleshooting, the
adapter must be connected to the network (Chapter 2) and
the network driver must be installed (Chapter 3).
Online Technical Support
IBM Personal Computing Web Page www.pc.ibm.com
IBM PSG BBS 1-919-517-0001
IBM Automated Fax System 1-800-426-3395
1-800-465-3299 (in Canada)