Step 2. Preparing for the Call |
Step 2. Preparing for the Call
To assist the technical support representative, have available as much of the following information as possible:
1Option name
2Option number
3Proof of purchase
4Computer manufacturer, model, serial number (if IBM), and manual
5Exact wording of the error message (if any)
6Description of the problem
7Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.
Step 3. Placing the Call to IBM
If you call 90 days or more after the date of withdrawal or after your warranty has expired, you might be charged a fee.
For the support telephone number and support hours by country, refer to the following table or to the enclosed technical support insert. If the number is not provided, contact your IBM reseller or IBM marketing representative.
Support 24 hours a day, 7 days a week
Canada | |
U.S.A. / Puerto Rico | |
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