User Guide
Why can’t I send messages?
Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
If you send a message and you are not in a wireless coverage area, the device sends the message when you return to a wireless coverage area.
Why can’t I receive messages?
Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
Verify that email redirection to your device is turned on. If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, verify that the Redirect incoming messages to your handheld check box is selected.
If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, in the messages options, click Email Settings. Verify that the Send Email To Handheld field is set to Yes. If you have configured specific folders to redirect email messages to your device, on the Folder Redirection screen, verify that the correct folders from which email is redirected are selected.
Verify that filters, which restrict the email messages that are sent to your device, are not enabled.
See “Manage filters” on page 15 for more information.
Why is the menu item for sending a message not available?
If you do not have an email address or PIN saved for your contact, the option to send a message to that contact does not appear. In the address book, add an email address or a PIN number for your contact.
Why does the letter D appear beside sent PIN messages?
When a PIN message has been delivered to a BlackBerry® device, a D appears beside the check mark in a messages list.
Can I stop a message from being sent?
Yes, provided that you are not in a wireless coverage area or that your BlackBerry® device is not connected to the wireless network. If a clock icon appears beside the message, delete the message to stop it from being sent.
If you are in a wireless coverage area and your device is connected to the wireless network, messages should be sent automatically, so you cannot stop the message from being sent.
Why are some messages already on my device?
When you first receive your BlackBerry® device and every time that you update the BlackBerry Handheld Software, several welcome messages appear. These messages provide information and tips for using the device.
If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, recent messages might also appear on your device when you connect to the wireless network for the first time. Contact your system administrator for more information.
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