User Guide
How do I handle conflicts between my device and my desktop email program?
A conflict might occur if you edit the same item on your BlackBerry® device and in your desktop email program before synchronization occurs.
If you turn on wireless email reconciliation, set whether the device or desktop email program takes precedence when a conflict occurs. In the messages options, click Email Reconciliation. Set the On Conflicts field. You can set this option for each email account that is integrated with your device.
If you turn on wireless PIM synchronization, the information in your desktop email program should automatically take precedence over the data on your device when a conflict occurs. If you turn off wireless PIM synchronization and make changes to a PIM entry in your desktop email program and on the device, the conflicting information on the device is replaced by the information in your desktop email program when you turn on wireless PIM synchronization again. If you want to select manually how conflicts are handled, synchronize your device using the BlackBerry Desktop Software before you turn on wireless PIM synchronization.
If you use the BlackBerry Desktop Software to turn on wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the BlackBerry Desktop Software. See the BlackBerry Desktop Software Online Help for more information.
Why do some characters in my desktop calendar not appear correctly after synchronization?
If you create calendar entries on your BlackBerry® device that contain special accents or characters, and your desktop computer does not support those accents or characters, the characters do not appear in your desktop calendar correctly. On your desktop computer, verify that you have the correct default code page set and that you have proper font support installed on your computer. See your Microsoft® Windows® Online Help for more information about setting the default code page for your computer.
Why are some of my email messages not reconciling over the wireless network?
If you are not in a wireless coverage area, your messages are not reconciled over the wireless network. See the printed documentation that accompanied your BlackBerry® device for more information about wireless coverage levels.
If you are in a wireless coverage area and you want to initiate email reconciliation from the device, in a messages list, click the trackwheel. Click Reconcile Now.
Can I reconcile my personal folders?
Yes. If you are a Microsoft® Exchange user, and you use personal folders, you can reconcile email messages with personal folders using the BlackBerry Desktop Software. See the BlackBerry Desktop Software Online Help for more information.
Note:
Even if you have turned on wireless email reconciliation on your BlackBerry® device, you must use the BlackBerry Desktop Software with personal folders.
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