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Security — frequently asked questions
Why does the Verifying Security Software dialog box appear when I restart my device?
How do I restore my device after clearing it?
How do I prevent passwords from accidentally being copied to the clipboard?
How do I prevent passwords from accidentally being copied to the clipboard?
In the password keeper options, set the Allow Clipboard Copy field to False.
Why do additional security features appear in the device options?
How do I specify the criteria for random passwords that are generated in the password keeper?
How do I prevent passwords from appearing on the screen in the password keeper?
Why does the Verifying Security Software dialog box appear when I restart my device?
When this dialog box appears, the BlackBerry® device is verifying that all security software is implemented properly on your device. The tests are designed to run automatically when your device restarts.
Can I regenerate encryption keys from my device?
If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server version
4.0or later, you can regenerate encryption keys from the device.
If your device is integrated with an account that uses BlackBerry Enterprise Server version 3.6 or earlier for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or earlier for IBM® Lotus® Domino®, or if you use the BlackBerry Desktop Redirector to forward messages to your device, update the encryption keys using the BlackBerry Desktop Software. See the BlackBerry Desktop Software Online Help for more information.
How do I restore my device after clearing it?
If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, contact your system administrator to initiate enterprise activation.
If you are using the BlackBerry Desktop Software, restore device data and services using the Backup and Restore tool. See the BlackBerry Desktop Software Online Help for more information.
Why do additional security features appear in the device options?
Additional security options such as Certificate Servers, Certificates, Key Stores, S/MIME, and Memory Cleaning might be available. You can use these options with the Secure Multipurpose Internet Mail Extensions (S/MIME) Support Package. See the S/ MIME Support Package User Guide Supplement for more information.