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SMS messages — frequently asked questions
Why can’t I send SMS messages?
Can I verify that my SMS message has reached its recipients?
How do I display more items in an SMS message thread?
Can I remove the prompt that appears before I delete messages?
Why were some of my messages deleted from the device?
Why aren’t all the SMS options described appearing on my device?
What are the Priority and Callback Number fields in the SMS options?
How do I change how long messages and phone call logs remain in a messages list?
Why can’t I send SMS messages?
Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
If you send a message and you are not in a wireless coverage area, the device sends the message when you return to a wireless coverage area.
If you still cannot send SMS messages, verify that your plan supports sending and receiving SMS messages, and verify that the destination number uses the format your service provider requires. Contact your service provider for more information.
Can I verify that my SMS message has reached its recipients?
Yes. In the device options, click SMS. Set the Delivery Reports field to On.
When your SMS message reaches its recipient, a D appears beside the check mark in a messages list.
Contact your service provider to find out whether this feature is available on your network.
How do I display more items in an SMS message thread?
In the device options, click SMS. In the Number Of Previous Items field, set the number of SMS messages to display.
Can I hide sent messages?
Yes. In the messages options, click General Options. Set the Hide Sent Messages field to Yes.
Notes:
If you set the Hide Sent Messages field to Yes, and you open an SMS message that is part of a thread, the sent messages appear in the thread.
To view all sent SMS messages, in a messages list, click the trackwheel. Click View Folder. Click SMS Outbox. Click Select Folder.