38
Phone — frequently asked questions
Why am I no longer receiving calls?
How do I make calls from the Home screen?
Can I use the phone when the device or keyboard is locked?
How do I edit the phone number to which my calls are forwarded?
Can I use a TTY device with my device?
Can I hide my device phone number from a contact when making a call?
Can I set the phone to display frequently called numbers?
How do I change how long messages and phone call logs remain in a messages list?
How do I stop my device from answering or ending calls automatically?
How do I hide my phone number in the phone?
Why isn’t the ring tone being played the number of times that I have set?
Why can I not make calls?
Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
Why am I no longer receiving calls?
Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
If you still cannot receive calls, verify that call forwarding is turned off.
How do I make calls from the Home screen?
In the phone options, click General Options. Verify that the Dial From Home Screen field is set to Yes. You can make calls from the Home screen, but you cannot use Home screen shortcuts.
Can I use the phone when the device or keyboard is locked?
The BlackBerry® device is designed to enable you to make emergency calls when your device or keyboard is locked.
See “Make emergency calls” on page 39 for more information.
If your device is integrated with a corporate email account, you might be able to make other phone calls when your device is locked. Contact your system administrator for more information.
If you receive a call when the keyboard is locked, the keyboard unlocks when you answer the call.