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Synchronization — frequently asked questions
Can I reconcile email messages over the wireless network?
Can I synchronize PIM items over the wireless network?
How do I handle conflicts between my device and my desktop email program?
Why do some characters in my desktop calendar not appear correctly after synchronization?
Why are some of my email messages not reconciling over the wireless network?
Can I reconcile my personal folders?
Can I empty the deleted messages folder on my computer remotely?
Can I determine how much memory each database on my device is using?
Can I reconcile email messages over the wireless network?
Yes. If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 3.6 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise®, verify that wireless email reconciliation is turned on in the messages options.
If your device is integrated with an account that uses the BlackBerry Internet Service™, and your service provider supports wireless email reconciliation, verify that you have turned on wireless email reconciliation in the messages options.
Can I synchronize PIM items over the wireless network?
Yes. If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, verify that wireless synchronization is turned on in the tasks, memo, address book, and calendar options.
If your device is integrated with an account that uses BlackBerry Enterprise Server version 2.1 or later, calendar appointments and meetings might be the only PIM items that can be synchronized over the wireless network. See the BlackBerry Desktop Software Online Help for more information about setting wireless calendar synchronization.
You must be in a wireless coverage area and your BlackBerry® device must be connected to the wireless network for PIM items to synchronize over the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.