IBM SG24-6320-00 manual Analytics, Security

6320ch_sum_of_changes.fm Draft Document for Review July 28, 2004 7:33 pm

Refund: In order to appease a customer not satisfied with their purchase, the merchant or seller can offer a refund. Overridable system settings controls whether certain items are refundable.

Return Merchandise Authorization (RMA): A RMA may be issued through a self-service interface or with the assistance of a Customer Service Representative (CSR).

2.6.13 Analytics

WebSphere Commerce Analyzer now includes redesigned installation and configuration components, decreasing install time.

Single logon: The integration with WebSphere Commerce Analyzer has been enhanced to support single logon. Now, users do not have to log on to the WebSphere Commerce Accelerator, and then subsequently log on to the WebSphere Commerce Analyzer to view reports.

Authorization: You can restrict users who could view the reports and

Data Mart: A data mart, installed on a separate server (so that there is no performance impact to the production environment), for detailed data analysis and reporting. The data mart is designed with predefined and expandable reporting tables to provide historical data for comparison purposes. A set of tools are provided to extract, transform, and load data from the WebSphere Commerce database into the data mart. There are also predefined extractions. A set of data mining tools for business intelligence analysis against the data mart are also provided.

Reporting Framework: Over 250 reports in 15 categories ensure the user will have the data needed specific to the area of interest. This Reporting Framework replaces the Brio Broadcast Server included in previous releases. If you want more robust reporting capability, reporting integration kits are also available for several of the commercial reporting vendors.

WebSphere Commerce Analyzer integrated with Tivoli Web Site Analyzer: WebSphere Commerce Analyzer is now integrated with Tivoli Web Site Analyzer allowing you to create reports based on Tivoli Web Site Analyzer's click stream analysis capabilities.

2.6.14 Security

Various security upgrades have been applied over the releases. For more information please refer to the WebSphere Commerce documentation. However, we would discuss the impact of some of those to encrypted data in this book during migration.

32Keeping Commerce Applications Updated WebSphere Commerce 5.1 to 5.6 Migration Guide