If you are still unable to get a video image, please fill out the included customer support form and call your customer support representative. Please note the answers to the following questions below.

∙What memory is being used? Is it on the tested memory list? Contact your customer service representative for the latest tested memory list.

∙What chassis and power supply is being used?

∙If the chassis has front panel lights, are there any front panel lights on?

∙Is the power supply fan spinning?

∙Does the system beep? See issue 2.

∙Please note any sounds emanating from the server system.

∙If you are using a third party video adapter, please have manufacturer and model number ready.

Issue 4: I’m installing adapters in my powered-down system, and my system boots up when I install a PCI adapter!

Server management features require full time “standby” power. This means that power is still provided to parts of the system even if the user has turned the system “off” via the front panel power switch.

Additionally, there are signals in the PCI connectors that tell the system to boot (normally used by server management adapters/NICs). Plugging in the adapter with AC power still applied can cause false signals to be transmitted commanding the system to boot. Before removing the cover to your chassis, you should always

∙Turn off the server via the front panel power switch.

∙Unplug the AC cord from the back.

Also, see issue 5. If your server is booting automatically, but the conditions specified here or in issue 5 do not match, please fill out the included customer support form and call your customer service representative. Please pay special attention to the following information:

∙What BIOS do you have loaded on the system? (The latest tested BIOS is posted to the Intel Customer Support Website)

∙What is the PBA number of the baseboard? (The PBA number is located on a white label near the edge of the board and is printed in the following format: PBA xxxxxx-xxx)

∙What memory is being used? Is it on the tested memory list? Contact your customer service representative for the latest tested memory list.

∙What chassis and power supply is being used?

Solving Problems

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