Printer not Operating as Desired

Card is not Fed into the Printer

vIs the card load roller dirty?
"Clean the card load roller." (A page 36)
vIs the cleaning roller dirty?
"Clean the cleaning roller." (A page 35)
vIs the card thickness correctly adjusted?
"Check the adjusted card thickness." (A page 63)
vAre the cards adhered to one another?
When using new cards, set them after making sure that they are not
adhered to each other due to static.

Power does not Turn On

vIs the power switch turned off? (ยก position)
Turn on the power. (I position)
vIs the power cord disconnected?
Plug in the power cord properly.
vIs there electricity supply from the outlet?
Try connecting another electrical device to the outlet. If the device
works normally, then it could be due to malfunctioning of the printer.
Please consult our authorized dealers.

Printing does not Start or Stops Halfway

vIs the printer door open?
"Close the printer door properly, and reset the printer." (A page 22)
vIs the printer connected to a computer?
Connect the printer to a computer correctly using a USB/LAN cable.
vIs the length of the USB cable too long?
A USB cable with a length of not more than 2 m is recommended.
vAre cards set into the printer?
"Set the cards correctly." (A page 31)
vIs the ink ribbon installed?
"Install the ink ribbon correctly." (A page 32)
vIs the retransfer film installed?
"Install the retransfer film correctly." (A page 33)
vIs the driver for this printer selected?
Select the driver for this printer.
Before Sending Printer for Repair
Enter the symptoms into the troubleshooting sheet.
vClicking the Print icon displays a PDF file.
vPrint out the PDF file and enter accordingly.
Troubleshooting
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