Kodak 8670, 8660 manual Protocol Checks, Networking Component Checks, Troubleshooting

Troubleshooting

Protocol Checks

—If you have a TCP/IP capable system, ping the NIC from the host operating system prompt with the ping ipaddress command. If a successful response is received, go to the TCP/IP troubleshooting section.

—If you have a Novell system, verify that the NIC can be seen on the network. Log in as the SUPERVISOR, go into PCONSOLE, select PRINT SERVER INFORMATION, and select the name of the NIC. If you can see Print Server Status and Control in the menu, the NIC is visible to the network. Proceed to the NetWare troubleshooting section.

—If you are running AppleTalk and you have a PostScript printer, make sure that you can see the print server name under the LaserWriter icon in the Chooser. If it is visible, the connection is good. Go to the AppleTalk troubleshooting section.

5.If you cannot make any of the protocol connections, check the following:

Networking Component Checks

—Make sure the printer is powered on and is on line.

—Verify that the cabling and network connections are good. If possible, try the print server on a different connection on the network. Do a printer self-test to see if bytes are being transmitted and received.

—If you using a repeater or hub, make sure that SQE is turned off at the hub. If you have a hub or multiport repeater, verify that the hub or repeater port is good by trying the print server on a different port.

9-2 Part No. 6B4389 June 1999