Troubleshooting
—If you have a bridge or router located between the print server and the host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through. Therefore, such a bridge must be configured to allow NIC addresses. Also, a router can be set up to pass only certain protocols, so make sure that the desired protocol can be passed through to the NIC.
—If the job exits the queue but does not print, make sure that you are not printing a text job to a PostScript printer. Make sure that the printer is not forced into PostScript mode.
—Make sure that you are not performing an illegal operation such as attempting to print a job on a paper size not supported by the printer.
Intermittent Problems
If the NIC and printer start up but you intermittently have printing problems, do the following:
1.Disable NetWare with the command SET NETWARE DISABLED.
2.Make sure you have enough memory in your computer if you can print small jobs but large graphics jobs are distorted or incomplete.
3.Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printing problems.
TCP/IP Troubleshooting
If you are using TCP/IP and cannot print to the print server and you have checked the hardware and network as described in the previous steps, check the following:
1.The problem may be the result of mismatched or duplicate IP addresses. Verify that the IP address is correctly loaded into the print server via the
Part No. 6B4389 | June 1999 |
