Contact Information
A - Contact Information
If you are experiencing problems with the MSS or have suggestions for improving the product, please contact Lantronix Technical Support at (800)
FAQs are available at http://www.lantronix.com. We are also reachable via Internet email at support@lantronix.com.
If you are submitting a problem, please provide the following information:
¥Your name, company name, address, and phone number
¥Product name
¥Product serial number
¥Software version (issue the Show Server command)
¥Network conÞguration including the output of a Netstat command
¥Description of the problem
¥Debug report (stack dump) if applicable
¥Product status when the problem occurred. Please try to include information on user and network activity at the time.
¥If the problem is related to the serial port, please include the results of Show Ports and Show Server Characteristics.
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