Lenovo 2577, 2593, 2594, 2579, 2595, 2592 manual Optical drive problems, Symptom Action

Symptom		Action
The ThinkServer EasyStartup DVD does not start.	1.	Ensure that the server supports the ThinkServer
		EasyStartup program and has a bootable DVD drive
		installed or a bootable external DVD drive attached.
	2.	Ensure that you have set the optical drive with the
		ThinkServer EasyStartup DVD installed as the first
		startup device. See “Selecting a startup device” on
		page 58.
	3.	Verify if the optical drive or the disc has problems.
		See “Optical drive problems” on page 159.
The operating system installation program continuously	Make more space available on the hard disk drive.
loops.
The ThinkServer EasyStartup program cannot start the	1.	Ensure that the operating system medium is
operating system medium.		supported by the ThinkServer EasyStartup program
		version your are using. For a list of the supported
		operating systems, refer to the user guide and
		compatibility notes for the ThinkServer EasyStartup
		program through the program main interface. See
		“Starting the ThinkServer EasyStartup program” on
		page 62.
	2.	Verify if the optical drive or the disc has problems.
		See “Optical drive problems” on page 159.

Optical drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 157 for the subsequent steps you should check after using the information in this topic. If the problem still cannot be solved, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 163.

Notes:

•If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 “Installing, removing, or replacing hardware” on page 69.

•If an action step is preceded by “(Trained service technician only),” this action step is reserved for a trained service technician and must be performed only by a trained service technician.

Symptom		Action
The optical drive is not recognized.	1. Ensure that:
	•	The related cables and connectors are not
		damaged and the connector pins are not bent.
	• The optical drive is securely connected to the
		correct SATA connector on the system board and
		the SATA connector is enabled in the Setup Utility
		program. See “Using the Setup Utility program”
		on page 53.
	•	All cables and jumpers (if any) are installed
		correctly.
	• The correct device driver is installed for the optical
		drive.
	2. Run any optical drive diagnostic programs if you
	have.
	3. Reinstall the optical drive and reconnect cables.

Chapter 7. Troubleshooting and diagnostics 159