Chapter10.Troubleshootingcomputerproblems
Thissectiontellswhattodoifyouhaveacomputerproblem.
•Diagnosingprograms
•Troubleshooting

Diagnosingprograms

Ifyouexperienceproblemswithyourcomputer,usethefollowingpr ocedureasastartingpointforsolving
them.

UsingLenovoThinkVantageT oolbox

Ifyourcomputerisnotoperatingproperly,youmaybeabletodiagnosetheproblembyhavingLenovo
ThinkVantageT oolboxtestcomponentsofyourcomputer .
Tostartthisprogram,doasfollows:
1.ClickStart.
2.MovethepointertoControlPanel,toSystemandSecurity,andthentoLenovo-SystemHealth
andDiagnostics.
IftheLenovoThinkVantageT oolboxisnotinstalledonyourcomputer,goto
http://web.lenovothinkvantagetoolbox.com/,clickDownloadLenovoThinkVantage
Toolbox,andfollowtheinstructionsonthescreen.
Formoreinformationaboutthispr ogram,seetheHelpfortheprogram.
Runninganytestsmaytakeuptoseveralminutesorlonger.Makesureyouhavetimetoruntheentiretest;
donotinterruptthetestwhileitisrunning.WhenpreparingtocontacttheCustomerSupportCenter,besure
toprintthetestlogsothatyoucanrapidlyprovideinformationtothehelptechnician.

Troubleshooting

Ifyourcomputerhasanerr or,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhenyou
turniton.T ocorrectanerror,rstndthedescriptionoftheerrorintheleft-handcolumnofthechartthat
applies.Thenclickthatdescriptiontogetatroubleshootingprocedure.
Tomakesurethatyourcomputerhasthefeaturesoroptionsthatareintroducedinthefollowingsections,
consulttheonlinehelporthelistshippedwithyourcomputer.

Computerstopsresponding

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheUltraNavpointingdeviceorthekeyboard),
dothefollowingsteps:
1.P ushandholdthepowerswitchtoturnoffthecomputer:
•Ifthecomputeristurnedoff,restartbypressingthepowerswitch.Ifthemachinedoesnotturn
on,continuetostep2.
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