Chapter11.Gettingsupport
ThereismoretoowningaThinkPadnotebookthanhavingapowerful,portablecomputer.Thischapter
offersinformationaboutwhentocommunicatewithLenovoandhowbesttodoit.
•BeforeyoucontactLenovo
•Gettinghelpandservice
•Purchasingadditionalservices

BeforeyoucontactLenovo

Often,youcansolveyourcomput erproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningLenovoThinkVantageToolboxorbyconsultingtheThinkPadWebsite.

Registeringyourcomputer

ToregisteryourThinkPadproductswithLenovo,gotohttp://www.lenovo.com/register.Thiscanhelp
authoritiesreturnyourcomputertoyouifitislostorstolen.RegisteringyourcomputeralsoenablesLenovo
tonotifyyouaboutpossibletechnicalinformationandupgrades.
Formoreinformationaboutregisteringyourcomputer,refertoRegisteringyourcomputer.

Downloadsystemupdates

Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,visitbelowWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix

Recordinformation

BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
•Whatistheproblem?Isitcontinuousorintermittent?
•Isthereanerrormessagethatappears?Whatistheerrorcode,ifany?
•Whatoperatingsystemareyouusing?Whichversion?
•Whichsoftwareapplicationswererunningatthetimeoftheproblem?
•Cantheproblembereproduced?Ifso,how?
Recordsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
•WhatisthenameofyourLenovoproduct?
•Whatisthemachinetype?
•Whatistheserialnumber?
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