•Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
•Engineeringchangemanagement-Occasionally,theremightbechangesthatarerequiredafteraproduct
hasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineeringChanges
(ECs)availablethatapplytoyourhardware.
Thefollowingitemsarenotcover ed:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornonwarrantedparts
Note:Allwarrantedpartscontaina7-characteridenticationintheformatFRUXXXXXXX.
•Identicationofsoftwareproblemsources
•CongurationofsystemBIOS(UEFIBIOS)aspartofaninstallationorupgrade
•Changes,modications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourLenovohardwareproduct,
theSafetyandWarrantyGuidecamewithyourcomputer.
Ifpossible,benearyourcomputerwhenyoumakeyourcallincasethetechnicalassistancerepresentative
needstohelpyouresolveacomputerproblem.Pleaseensur ethatyouhavedownloadedthemostcurrent
driversandsystemupdates,rundiagnostics,andrecordedinformationbeforeyoucall.Whencallingfor
technicalassistance,pleasehavethefollowinginformationavailable:
•MachineTypeandModel
•Serialnumbersofyourcomputer,monitor,andothercomponents,oryourproofofpurchase
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwarecongurationinformationforyoursystem
Telephonenumbers
Note:Telephonenumbersaresubjecttochangewithoutnotice.ForthelatestlistofCustomerSupport
Centertelephonenumbersandhoursofoperation,visittheSupportWebsiteat:
http://www.lenovo.com/support/phone
Table8.World-widetelephonelist
CountryorRegionTelephoneNumber
AfricaAfrica:+44(0)1475-555-055
SouthAfrica:+27-11-3028888,0800110756
and+27-11-3027252
CentralAfrica:ContactthenearestLenovoBusinessPartner
Argentina0800-666-0011(Spanish)
Australia131-426(English)
Austria0043-0810-100654(Warrantyserviceandsupport)
(German)
Belgium02-225-3611(Warrantyserviceandsupport)
(DutchandFrench)
Bolivia0800-10-0189(Spanish)
Chapter11.Gettingsupport143