Step |
| 3: Placing | the | Call | to | IBM |
|
|
|
|
|
|
| ||||
Technical | support | is | available |
| during | the warranty | period | to | answer | ||||||||
any | questions | about | your | new | IBM | option. | Response | time | will | vary | |||||||
depending on the number and nature | of | calls |
| received. | Marketing, |
| |||||||||||
installation, | and | configuration | support | will | be | withdrawn | from | the | PC | ||||||||
Company | HelpCenter | 90 | days |
| after | the | option | has | been | withdrawn | |||||||
from | marketing. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
Online |
| Technical | Support |
|
|
|
|
|
|
IBM | PC | Company | Web Page | www.us.pc.ibm.com |
|
|
|
|
|
IBM | PC | Company | BBS | |
|
|
|
|
|
IBM | PC | Company | Automated Fax | |
System |
|
|
| |
|
|
|
|
|
If | you | call |
| 90 | days | or | more | after the | date | of | withdrawal | or after your | ||||
warranty | has | expired, | you | might | be |
| charged | a | fee. |
|
|
| ||||
For | the | support | telephone | number | and |
| support | hours by | country, | refer | ||||||
to | the | following |
| table | or | to | the |
| enclosed | technical | support | insert. If | ||||
the | number |
| is | not | provided, contact |
| your | IBM | reseller | or IBM |
|
| ||||
marketing | representative. |
|
|
|
|
|
|
|
|
|
| |||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
Support | 24 | hours | a | day, | 7 | days | a | week |
|
|
|
|
| |||
|
|
|
|
|
|
|
|
|
|
|
|
|
| |||
Canada |
|
|
|
|
|
|
|
|
|
|
|
| ||||
|
|
|
|
|
|
|
|
|
|
|
| |||||
U.S.A. | / | Puerto | Rico |
|
|
|
|
|
|
| ||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Additional | Technical | Support | Resources |
|
|
|
|
| ||||
Online | technical | support | is | available during | the | life | of | your | product. | |||
Online | assistance | can | be | obtained | through | the | IBM | PC | Company |
| ||
Automated | Fax System, | the | PC | Company | Web | page, | and | the | PC | |||
Company | Electronic | Bulletin | Board |
| System. |
|
|
|
|
| ||
Part 3: Appendixes |
|
