Appendix D. |
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Help |
| and |
| Service | Information |
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During | the | warranty | period, | you | can |
| get | support | 24 |
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hours | a | day, | 7 days | a | week, | to | answer | any | questions about | your | new | |||||||||||
IBM option. | If | you | need | warranty | service, | return | or |
| exchange | is |
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available. | In | addition, | if | your | IBM | option is | installed | in | an | IBM |
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computer, | you | might | be | entitled | to |
| service |
| at | your |
| location. | Your |
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technical support | representative | can | help | you | determine | the | best |
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alternative. |
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Before | calling, |
| please |
| prepare | for | your | call | by | following | these | steps: |
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Step 1: | Problem Solving |
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You | might | be | able | to | solve | the |
| problem | yourself. | Before | calling | IBM, |
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you might want to try some | or |
| all | of | the | following | troubleshooting |
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procedures. |
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1. | Disconnect | the |
| power | cord | from | the | computer | and | all | attached |
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| devices. |
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2. | Remove | and | reattach | all | option |
| cables. |
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3. | Remove | and | reseat | the | option. |
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4. | Place | the | option | in | a | different | slot, | if | one |
| is | available. |
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5. | If | your |
| option |
| contains | jumpers | or | switches, | check | that | they | are | |||||||||
| set | as | specified. |
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6.Reread any software instructions; be sure software settings are correct.
7. Inspect the option for damage, such as bent pins.
8. | Check | the | computer | manual | for instructions | about | the | installation |
| of upgrades. | Look | for a | section about system setup or system | ||||
| configuration. | Follow | all | procedures. |
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9. | After | completing | these | steps, reassemble | the | computer | and | |
| connect | the | power | cord. |
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Step | 2: | Preparing | for | the | Call | ||
To | assist | the | technical | support | representative, have available as much | ||
of | the | following | information | as | possible: | ||
1.Option name
2.Option number
3.Proof of purchase
4. | Computer | manufacturer, | model, serial number | (if | IBM), | and | |||||
| manual |
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5. | Exact | wording | of the error | message | (if | any) |
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6. | Description | of | the | problem |
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7. | Hardware | and | software | configuration information for your system | |||||||
If | possible, | be | at | your | computer. | Your | technical | support | representative | ||
might | want | to | walk | you | through | the | problem | during | the | call. | |
