Clearing jams
By carefully selecting paper and loading it properly, you can avoid mo st jams. If jams do occur, follow the steps outlined
in this section.
To clear a jam message and resume printing, clear the e ntire paper path, and then touch Continue, jam cleared. If Jam
Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then
the printer reprints the jammed page if enough printer memory is available.

Avoiding jams

Paper tray recommendations

•Make sure the paper lies flat in the tray.
•Do not remove a tray while the printer is printing.
•Do not load a tray while the printer is printing. Load it prior to printing, or wait for a prom pt to load it.
•Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
•Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing too tightly
against the paper or envelopes.
•Push the tray in firmly after loading paper.

Paper recommendations

•Use only recommended paper or specialty media.
•Do not load wrinkled, creased, damp, bent, or curled paper.
•Flex and straighten paper before loading it.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same s tack.
•Make sure all sizes and types are set correctly in the printer co ntrol panel menus.
•Store paper per manufacturer recommendations.

Understanding jam numbers and locations

When a jam occurs, a message indicating the jam location appears on the display. Open doors and covers and remove
trays to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper path.
Clearing jams 249