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Lexmark 47B1002, X790, X792DTFE Shadow images appear on prints

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Shadow images appear on prints

Try one or more of the following:

CHECK THE PAPER TYPE AND WEIGHT SETTINGS

Make sure the paper type and weight settings match the paper loaded in the tray or feeder:

1From the printer control panel Paper menu, check the Paper Type and Pap er Weight settings.

2Before sending the print job, specify the correct paper type setting:

•For Windows users, specify the paper type from Print Properties.

•For Macintosh users, specify the paper type from the Print dialog.

MAKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER

When 88.xx [color] cartridge low appears, make sure that toner is distributed evenly among all four

print cartridges or whichever color has the shadow images.

1Remove the print cartridge.

Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print

quality of future print jobs.

2Firmly shake the cartridge side-to-side and front-to-back severa l times to redistribute the toner.

3Reinsert the print cartridge.

Note: If print quality does not improve, replace the print cartridg e of the color that is giving a shadow.

If the problem continues, the printer may need to be serviced. Fo r more information, contact customer support.

Troubleshooting 296

Contents

Main Contents Understanding the home screen................................................................15 Setting up and using the home screen applications....................................20 Page Scanning to an FTP address......................................................................129 Scanning to a computer or flash drive......................................................134 Understanding printer menus........................................ ...........................138 Securing the memory before moving the printer......................................230 Page Page Safety information Page Learning about the printer Finding information about the printer ? Selecting a location for the printer Printer configurations Basic functions of the scanner Understanding the ADF and scanner glass Using the ADF Using the scanner glass Understanding the printer control panel Understanding the home screen Understanding the home screen Using the touch-screen buttons Sample touch screen Understanding the home screen 17 Other touch-screen buttons Understanding the home screen 18 Features Page Setting up and using the home screen applications Finding the IP address of the printer Accessing the Embedded Web Server Showing or hiding icons on the home screen Exporting and importing a configuration using the Embedded Web Server Exporting a configuration Importing a configuration Activating the home screen applications Setting up Forms and Favorites 2 3 4 Setting up Scan to Network 2 Setting up My MFP Understanding WSScan A WSScan icon and its description Setting up Remote Operator Panel 2 Page Additional printer setup Installing internal options Available internal options Page Accessing the system board b 3 Page Installing a memory card Page Installing a flash memory or firmware card Page Installing an Internal Solutions Port Page Page Page Installing a printer hard disk Page Page Page Page Removing a printer hard disk 1 2 Order of installation Installing optional trays Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer software Installing the printer software Updating available options in the printer driver Setting up wireless printing Preparing to set up the printer on a wireless network Installing the printer on a wireless network (Windows) Installing the printer on a wireless network (Macintosh) Page Page Installing the printer on an Ethernet network Page Page Changing port settings after installing a new network Internal Solutions Port Setting up serial printing In Windows 8 In Windows 7 or earlier In Windows 8 In Windows 7 or earlier Page Minimizing your printer's environmental impact Saving paper and toner Using recycled paper Conserving supplies Saving energy Using EcoMode Reducing printer noise Adjusting Sleep Mode Using Hibernate Mode Adjusting the brightness of the display Setting the standard exit bin light Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling 1 2 3 Loading paper and specialty media Setting the paper size and type Configuring Universal paper settings Loading the standard or optional 550sheet tray 1 Page Page Loading the 2000sheet highcapacity feeder ABC Loading the multipurpose feeder Page Linking and unlinking trays Linking trays Unlinking trays Linking exit bins 2 Creating a custom name for a paper type 1 Assigning a custom paper type name Configuring a custom name Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Storing paper Supported paper sizes, types, and weights Supported paper sizes Paper and specialty media guidelines 83 Supported paper types and weights Supported finishing features Standard bin Finisher bin Finishing features Paper and specialty media guidelines 86 Printing Printing a document Printing a document Printing in black and white Adjusting toner darkness Printing from a flash drive Printing from a flash drive Page Supported flash drives and file types Printing on specialty media Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Storing print jobs in the printer Printing confidential and other held jobs Printing information pages Printing a font sample list Printing a directory list Canceling a print job Canceling a print job from the printer control panel Page Copying Making copies Making a quick copy Copying using the ADF Copying using the scanner glass Copying film photos Copying on specialty media Copying on transparencies Copying on letterhead Customizing copy settings Copying in black and white Copying to a different size Making copies using paper from a selected tray Copying different paper sizes Copying on both sides of the paper (duplexing) Reducing or enlarging copies Adjusting copy quality Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheet Creating a custom copy job (job build) Placing information on copies Placing the date and time at the top of each page Placing an overlay message on each page Canceling a copy job Canceling a copy job while the document is in the ADF Understanding the copy screens and options Copy from Copy to Copies Scale Sides (Duplex) Collate Page Page E-mailing Getting ready to e-mail Setting up the e-mail function Configuring email settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the touch screen E-mailing a document Sending an e-mail using the touch screen Sending an email using a shortcut number Sending an email using the address book Customizing e-mail settings Adding e-mail subject and message information Changing the output file type Canceling an e-mail Understanding e-mail options Recipients Subject Message Send As Page Faxing Getting the printer ready to fax Initial fax setup Choosing a fax connection Connecting to an analog telephone line 1 2 Connecting to a DSL service Connecting to a PBX or ISDN system Connecting to a distinctive ring service 1 2 3 a b Setting the outgoing fax or station name and number Setting the date and time Configuring the printer to observe daylight saving time Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Creating a fax destination shortcut using the touch screen Sending a fax Sending a fax using the touch screen Sending a fax using the computer Sending a fax using shortcuts Sending a fax using the address book Customizing fax settings Changing the fax resolution Making a fax lighter or darker Sending a fax at a scheduled time Viewing a fax log Canceling an outgoing fax Canceling a fax while the original documents are still scanning Canceling a fax after the original documents have been scanned to memory Understanding fax options Delayed Send Holding and forwarding faxes Holding faxes Forwarding a fax Page Scanning to an FTP address Scanning to an FTP address Scanning to an FTP address using the touch screen Scanning to an FTP address using a shortcut number Scanning to an FTP address using the address book Creating shortcuts Creating an FTP shortcut using the Embedded Web Server Creating an FTP shortcut using the touch screen Understanding FTP options FTP File Name Send As Page Page Scanning to a computer or flash drive Scanning to a computer Scanning to a flash drive Using the ScanBack Utility Understanding scan profile options Page Understanding printer menus Menus list Supplies menu Page Paper menu Default Source menu Paper Size/Type menu Configure MP menu Substitute Size menu Paper Texture menu Page Paper Weight menu Paper Loading menu Page Custom Types menu Custom Names menu Custom Bin Names menu Understanding printer menus 151 Custom Scan Sizes menu Universal Setup menu Bin Setup menu Reports menu Reports menu Understanding printer menus 154 Network/Ports menu Active NIC menu Standard Network or Network [x] menus Note: Only active ports appear in this menu; all inactive ports are omitted. Page Understanding printer menus 156 Network Reports menu Network Card menu Understanding printer menus 157 TCP/IP menu IPv6 menu Understanding printer menus 158 Wireless menu AppleTalk menu Standard USB menu Page Parallel [x] menu Serial [x] menu Page SMTP Setup menu Security menu Editing Security Setups menu Miscellaneous Security Settings menu Confidential Print menu Understanding printer menus 169 Disk Wiping menu Security Audit Log menu Set Date and Time menu Settings menu General Settings menu Page Page Copy Settings menu Page Page Page Page Page Fax Settings menu Understanding printer menus 187 Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job by way of a telephone li ne. General Fax Settings Fax Send Settings Page Page Page Fax Receive Settings Page Fax Log Settings Speaker Settings Answer On Understanding printer menus 196 Fax Mode (Fax Server Setup) menu Fax Server mode sends the fax job to a fax server for transmission. Fax Server Setup Page Email Settings menu Page Page Page Page FTP Settings menu Page Page Page Flash Drive menu Scan Settings Page Page Page Print Settings Print Settings Setup menu Job Accounting menu Understanding printer menus 216 Finishing menu Quality menu Page Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu Page HTML menu Image menu Help menu Securing the memory before moving the printer Statement of Volatility Disposing of a hard drive Erasing volatile memory Erasing nonvolatile memory Erasing printer hard disk memory Using the printer control panel Configuring printer hard disk encryption Using the Embedded Web Server Using the printer control panel Maintaining the printer Cleaning the exterior of the printer Cleaning the scanner glass Cleaning the ADF parts Page Cleaning the printhead lenses Storing supplies Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer Ordering supplies Ordering a print cartridge Recommended print cartridge and part number Ordering a fuser or a transfer module Page Replacing supplies Replacing a print cartridge Page Page Replacing the waste toner bottle 1 2 Moving the printer Before moving the printer Page Administrative support Finding advanced networking and administrator information Using the Embedded Web Server Checking the virtual display Checking the status of the printer Setting up email alerts Viewing reports Page Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Understanding jam numbers and locations Clearing jams 250 200 paper jam 201 paper jam 202203 paper jams Paper jam in the fuser Paper jam under the fuser 230 paper jam 231239 paper jams 24x paper jam Paper jam in Tray 1 Paper jam in the optional trays 250 paper jam 280289 paper jams 290292 paper jams 290 paper jam 291 paper jam 292 paper jam 400403 and 460461 paper jams 431438 paper jams 455 staple jam Page Page Troubleshooting Solving basic printer problems Understanding printer messages Adjusting color An error has occurred with the USB drive. Please remove and reinsert drive. Change [paper source] to [custom type name] load [orientation] Change [paper source] to [custom string] Change [paper source] to [custom string] load [orientation] Change [paper source] to [paper size] [paper type] Change [paper source] to [paper size] [paper type] load [orientation] Page Empty the hole punch box Error reading USB drive. Remove USB. Fax partition inoperative. Contact system administrator. Fax server 'To Format' not set up. Contact system administrator. Fax Station Name not set up Install bin [x] Install Tray [x] Insert the hole punch box Insert Tray [x] Insert staple cartridge Load [src] with [custom type name] Load [src] with [custom string] Load [src] with [size] Load [src] with [type] [size] Load Manual Feeder with [custom type name] Load Manual Feeder with [custom string] Load Manual Feeder with [paper size] Load Manual Feeder with [paper type] [paper size] Load staples Reattach bin [x] Reattach bin [x] [y] Page Tray [x] paper size unsupported Unsupported disk 31.xx Missing or defective [color] cartridge 32.xx [color] cartridge part number unsupported by device 34 Incorrect paper size, open [src] Page 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Network [x] software error 54 Serial option [x] error 55 Unsupported option in slot [x] 56 Parallel port [x] disabled 56 Serial port [x] disabled 56 Standard USB port disabled 56 Standard parallel port disabled 57 Configuration change, some held jobs were not restored 58 Too many bins attached 58 Too many disks installed 58 Too many flash options installed 58 Too many trays attached 58 Input config error 59 Incompatible output bin [x] 61 Remove defective disk 62 Disk full 80.xx Fuser near life warning Page 88.xx [color] cartridge low 88.xx [Color] cartridge very low 88.xx [Color] cartridge critically low 840.01 Scanner disabled by admin 840.02 Scanner disabled. Contact system administrator if problem persists. Solving printing problems Multiplelanguage PDF files do not print 1 2 Printer control panel display is blank or displays only diamonds Error message about reading USB drive appears MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED MAKE SURE THE INTERNAL PRINT SERVER IS WORKING PROPERLY MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE Print job takes longer than expected REDUCE THE COMPLEXITY OF THE PRINT JOB TURN OFF THE PAGE PROTECT SETTING CHANGE THE ENVIRONMENTAL SETTINGS Job prints from the wrong tray or on the wrong paper Solving copy problems Copier does not respond Scanner unit does not close Poor copy quality CLEAR ANY ERROR MESSAGES REPLACE THE TONER OR PRINT CARTRIDGE CLEAN THE SCANNER GLASS MAKE SURE THE QUALITY OF THE ORIGINAL DOCUMENT IS SATISFACTORY P LACE THE ORIGINAL DOCUMENT MAKE SURE TO USE THE APPROPRIATE COPY SETTINGS Partial document or photo copies 1 Solving scanner problems Checking an unresponsive scanner Scan was not successful THE SCAN RESOLUTION MAY BE SET TOO HIGH Poor scanned image quality THE SCANNER GLASS MAY BE DIRTY ADJUST THE SCAN RESOLUTION CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Solving fax problems Fax and e-mail functions are not set up 2 3 4 5 6 Caller ID is not shown Cannot send or receive a fax CHECK THE PRINTER CONNECTIONS CHECK THE TELEPHONE WALL JACK 1 2 3 4 5 TEMPORARILY DISCONNECT OTHER EQUIPMENT CHECK FOR JAMS TEMPORARILY DISABLE CALL WAITING VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION THE PRINTER MEMORY MAY BE FULL REPLACE THE TONER OR PRINT CARTRIDGE Can receive but not send faxes THE PRINTER IS NOT IN FAX MODE THE DOCUMENT IS NOT LOADED PROPERLY MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY Solving home screen applications problems An application error has occurred C 1 2 3 4 5 MAKE SURE THE FILE NAME YOU WANT TO SCAN TO IS NOT ALREADY IN USE Solving option problems Option does not operate correctly or quits after it is installed RESET THE PRINTER CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 2 3 MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY 2,000-sheet drawer problems C LOAD PAPER CLEAR ANY JAMS AVOID PAPER JAMS CHECK THE CABLE MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY Internal print server does not operate correctly CHECK THE PRINT SERVER CONNECTIONS CHECK THE CABLE Solving paper feed problems Paper frequently jams CHECK THE PAPER MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY Solving print quality problems Characters have jagged or uneven edges Clipped images CHECK THE GUIDES 1 Shadow images appear on prints Gray background on prints CHECK THE BACKGROUND DARKNESS OR REMOVAL SETTING MAKE SURE THERE IS NO WORN OR DEFECTIVE PRINT CARTRIDGE Incorrect margins Light colored line, white line, or incorrectly colored line appears on prints MAKE SURE THE TRANSFER BELT IS NOT DEFECTIVE Paper curl Print irregularities Troubleshooting 299 Make sure the paper type and weight settings match the paper loaded in the tray or feeder: Replace the worn or defective print cartridge. MAKE SURE THE TRANSFER BELT IS NOT DEFECTIVE Print is too dark Troubleshooting 300 Make sure the Paper Type setting matches the paper loaded in the tray or feeder: Replace the defective print cartridge. Printer is printing blank pages MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE MAKE SURE THE TONER OR PRINT CARTRIDGE IS NOT LOW ON TONER 1 3 Repeating defects appear on prints REPLACE THE PRINT CARTRIDGE Skewed print CHECK THE PAPER Solid color or black pages appear on prints MAKE SURE THE PRINT CARTRIDGES ARE INSTALLED CORRECTLY, ARE NOT DEFECTIVE AND NOT LOW ON TONER Black or white streaks appear on transparencies or paper ENSURE THAT THE FILL PATTERN IS CORRECT CHECK THE PAPER TYPE Streaked horizontal lines appear on prints SELECT ANOTHER TRAY OR FEEDER MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY PRINT CARTRIDGE Streaked vertical lines Toner fog or background shading appears on a page Troubleshooting 306 MAKE SURE PRINT CARTRIDGES ARE INSTALLED CORRECTLY AND ARE NOT DEFECTIVE Reinstall or replace the print cartridge. MAKE SURE THE TRANSFER BELT IS NOT WORN OR DEFECTIVE THE FUSER IS WORN OR DEFECTIVE Toner specks THE TONER CARTRIDGES ARE WORN OR DEFECTIVE THERE IS TONER IN THE PAPER PATH Transparency print quality is poor Solving color quality problems FAQ about color printing 1 2 Manual Color menu 1 2 3 4 Embedded Web Server does not open C HECK THE NETWORK C HECK THE ADDRESS ENTERED IN THE W EB T EMPORARILY DISABLE W EB PROXY Contacting customer support Notices Product information Edition notice GOVERNMENT END USERS Trademarks Federal Communications Commission (FCC) compliance information statement Modular component notice Licensing notices Page ENERGY STAR Temperature information Laser notice Laser advisory label Power consumption Product power consumption Sleep Mode Off mode Total energy usage Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Radio interference notice Notice to users of the US telephone network: FCC requirements Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network South Africa telecommunications notice Page Regulatory notices for wireless products Exposure to radio frequency radiation Industry Canada (Canada) Industry Canada (Canada) Notice to users in the European Union Notices 324 Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights Patent acknowledgment Index Numerics A B C D E F G H I J L M N O P Page Q R S T U V W