Cannot send or receive a fax
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
CHECK THE POWER
Make sure the printer is plugged in, the power is on, and Ready appears.
CHECK THE PRINTER CONNECTIONS
Make sure the cable connections for the following hardware are secure, if applicable:
•Telephone
•Handset
•Answering machine
CHECK THE TELEPHONE WALL JACK
1Plug a telephone into the wall jack.
2Listen for a dial tone.
3If you do not hear a dial tone, then plug a different telephone into the wall jack.
4If you still do not hear a dial tone, then plug a telephone into a different wall jack .
5If you hear a dial tone, then connect the printer to that wall jack.
REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be connected to the printer so that digital te lephone services
can be used.
•If you are using an ISDN telephone service, then connect the printer to an analog te lephone port (an R-interface
port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN
provider.
•If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information,
contact your DSL provider.
•If you are using a PBX telephone service, then make sure you are connecting to an analog connection o n the PBX.
If none exists, consider installing an analog telephone line for the fax machine.
CHECK FOR A DIAL TONE
•Place a te st c all to t he t ele pho ne n umb er to whi ch y ou w ant to s end a fa x to m ake sur e th at i t is wor kin g co rre ctl y.
•If the telephone line is being used by another device, then wait until the other device is fin ished before sending
a fax.
•If you are using the On Hook Dial feature, then turn up the volume to verify a dial tone.
Troubleshooting 287