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Lexmark 90T7005, Pro700 Series Jams and misfeeds troubleshooting, Paper jam in the printer, 130

Models: 90T7005 Pro700 Series

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Jams and misfeeds troubleshooting

•“Paper jam in the printer” on page 130

•“Paper jam in the duplex unit” on page 130

•“Paper jam in the ADF (selected models only)” on page 131

•“Paper or specialty media misfeeds” on page 132

Paper jam in the printer

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

1Press to turn off the printer.

2Check the paper tray or lift the scanner unit to check for jammed paper.

3Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it.

4Press to turn the printer back on.

Paper jam in the duplex unit

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

1Push down the duplex latches and pull out the duplex unit.

CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper path. To avoid injury, use caution when accessing this area for clearing a paper jam.

Troubleshooting

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Lexmark 90T7005 manual Jams and misfeeds troubleshooting, Paper jam in the printer, Paper jam in the duplex unit, 130

Contents

Lexmark Pro700 Series Users Guide MayContents Copying Scanning124 Networking121 163Safety information Minimizing your printers environmental impact About your printerThank you for choosing this printer Conserving energyRecycling Finding information about the printerConserving ink PublicationsUS, call us at Understanding the parts of the printer UseAbout your printer Ordering and replacing supplies Using genuine Lexmark ink cartridgesOrdering ink cartridges Replacing ink cartridges Ordering paper and other supplies Recycling Lexmark productsUsing the printer control panel buttons and menus Using the printer control panelAddress Book Redial/Pause Dialtone Color/Black Start Changing the Power Saver timeout Saving paper and energy with Eco-ModeChanging temporary settings into new default settings To change the temporary settings into new default settingsTo disable the settings timeout feature Resetting to factory settingsUsing the printer control panel menus Software installed during printer installation Using the printer softwareUsing the Windows printer software Minimum system requirementsAbbyy Sprint OCR Printer software Using the Macintosh printer softwareSoftware resident in the Macintosh OS Finding and installing optional software Updating the printer software Windows onlyInstalling the printer software Reinstalling the printer softwareUninstalling the printer software For Windows usersUsing the World Wide Web Loading paper and original documents Loading the paper trayPage Page Loading envelopes or photo paper Page Loading various paper types Make sureLoading paper and original documents Loading paper and original documents Saving paper default settings Loading original documents on the scanner glass Loading original documents into the ADFPrinting basic documents PrintingTips for printing Printing a documentCollating printed copies Printing pages in reverse orderPrinting multiple pages on one sheet If the printer is using a USB connection Printing envelopes Printing specialty documentsPrinting labels Printing on custom-size paper Tips on loading label sheetsWorking with photos Using a memory card or flash drive with the printerSelect Use custom page size Printing photos using the printer control panel Supported memory cards and file typesEditing photos using the printer control panel You canFor Windows users For Macintosh usersPrinting photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled deviceInsert a USB Bluetooth adapter into the USB port Portrait Printing on both sides of the paper duplexing manually Managing print jobs Setting your printer as the default printerClick Print & Fax For Windows users Changing the printing modeChanging the printing mode for a single print job For Macintosh usersPausing print jobs Resuming print jobsCanceling print jobs Making copies CopyingTips for copying Copying photosCopying a two-sided document Copying an ID cardEnlarging or reducing images Adjusting copy quality Making a copy lighter or darkerRepeating an image on one Collating copies using the printer control panelCopying multiple pages on one sheet Making a duplex copy automatically Making a duplex copyMaking a duplex copy manually Canceling copy jobs Tips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Scanning documents into an editing application Using the printer softwareClick Preview/Edit Scanning directly to e-mail using the printer software Click DocumentFor Macintosh users Scanning FAQ Canceling scan jobsFaxing Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Scenario 1 Standard telephone lineConnected to the same telephone wall jack Connected to different wall jacksTips for this setup Scenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone serviceTo connect Setup 1 Printer is connected directly to a cable modem Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack Faxing Connecting the printer to a wall jack in Germany Setting the fax header Entering your user informationSetting the fax footer Configuring the fax settingsConfiguring fax settings using the fax software Using the Fax Setup Wizard in WindowsConfiguring fax settings using the printer control panel Using the AIO Setup Utility in MacintoshCreating a contact list Creating a contact list using the fax softwareClick Select from phonebook Creating a contact list using the printer control panel Sending faxes Sending faxes using the printer control panelTips for sending faxes Tips for receiving faxes Sending faxes using the computerReceiving faxes Receiving faxes automaticallyReceiving a fax manually Faxing FAQTips What is my fax number? What is a splitter and what type of splitter should I use?What is my dialing prefix? How many rings should I set? When do I need to set Auto Answer to On?How do I set the distinctive ring for the printer? Adjusting the ringer volume How do I adjust the speaker volume on the printer?Adjusting the dialing volume How can I check the dial tone?How do I change the resolution of the documents that I fax? What settings work best with digital voice mail?How do I send a fax at a scheduled time? How do I view the fax history of the printer? How do I send a fax using a phone calling card?How do I know that the fax was sent successfully? Press DialtoneHow do I forward a fax? How do I print a fax on both sides of the paper?Can I block faxes? Can I retrieve failed faxes? Networking Installing the printer on a wireless networkWireless network compatibility Supported network security optionsPrinting a network setup Installing the printer on a wireless network Installing the printer on other computersAdding the printer to your wireless network Interpreting the colors of the Wi-Fi indicator lightSpecial wireless installation instructions Before you beginAssigning a static IP address Changing wireless settings after installationClick the Wireless setup utility link Click the Set Static IP Address linkDouble-clickWireless Setup Assistant Advanced wireless setupCreating an ad hoc wireless network Windows VistaWindows XP 100101 Select View Available Wireless NetworksWindows Mac OS X versionClick Wireless setup utility link Adding a printer to an existing ad hoc wireless network102 If the printer is currently set up for Ethernet Using the printer wirelesslyUsing the printer locally USB 103Select Set as Default Printer from the menu Using the printer over an Ethernet networkIf the printer is currently set up for wireless Selecting the printerDouble-clickLexmark Setup Assistant 105Add the printer 106107 Sharing a printer in a Windows environmentMac OS X version 10.4 or earlier 108 Installing the printer on an Ethernet networkSharing a printer in a Macintosh environment From the menu bar, click Help  System Preferences HelpWhat is Wi-Fi Protected Setup? Networking FAQInstalling the printer on an Ethernet network 109Where do I find my SSID? Where do I find my WEP key or WPA passphrase?What is an SSID? What is a network?Wireless network examples How are home networks configured?Wired network example 111Scenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet access112 How do I attach the installation cable? Why do I need an installation cable?113 How are infrastructure and ad hoc networks different? 114Remove Obstacles Between the Access Point and the Printer Finding the signal strengthHow can I improve wireless signal strength? 115116 Arrange the Network to Reduce Signal AbsorptionRemove Sources of Interference For Macintosh users with an AirPort base station For Macintosh users with a wireless access point117 How do I find the MAC address? What is a MAC address?118 How do I locate IP addresses? What is an IP address?What is TCP/IP? 119How are IP addresses assigned? What is a key index?How to locate a printer IP address 120Checking ink levels Maintaining the printerMaintaining ink cartridges Aligning the printheadCleaning the printhead nozzles 122Cleaning the scanner glass Cleaning the exterior of the printer123 If Troubleshooting does not solve your problem TroubleshootingUsing the Service Center to solve printer problems Setup troubleshootingIncorrect language appears on the display Printhead errorsChange the Language Using the Printer Menus 125126 Remove and Reinsert the PrintheadPrint job does not print or is missing pages Software did not installReconnect the Printer Power Supply 127Printer is printing blank pages Remove and Reinstall the Printer SoftwareMake Sure the Printer is not in Power Saver Mode Printer is busy or does not respondCannot print through USB Make Sure the USB Port is Enabled in WindowsCannot delete documents from the print queue 129Paper jam in the duplex unit Jams and misfeeds troubleshootingPaper jam in the printer 130Paper jam in the ADF selected models only 131132 Print troubleshootingPaper or specialty media misfeeds Check Paper ConditionStreaks or lines on printed image Poor quality at the edges133 Print speed is slow Copy and scan troubleshootingComputer slows down when printing 134Poor copy or scanned image quality Copier or scanner does not respondScanner unit does not close Partial copies or scans of documents or photosScanning takes too long or freezes the computer Fax troubleshootingScan was not successful Cannot scan to a computer over a networkCannot send faxes Fax troubleshooting checklistConnection checklist 137Enable Automatic FAX Conversion Enable Error Correction138 139 Make Sure That the Dial Prefix Setting is CorrectCannot receive faxes Make Sure That the Printer is Connected to AN Analog PortCannot run the fax software 140141 Fax error messages on the printer control panelMake Sure the Printer is Connected to a Telephone Line 142 No AnswerNothing happens when a memory card is inserted Memory card troubleshootingMemory card troubleshooting checklist Cannot print documents from a memory card or flash driveGeneral Networking Network troubleshootingNetwork troubleshooting checklist 144Ethernet Networking Wireless NetworkingContinue button is unavailable 145146 Reconnect the Power SupplyTRY Running the Installer Again Make Sure That the USB Port on the Computer is WorkingCannot print and there is a firewall on the computer Wireless troubleshootingResetting the wireless settings to factory defaults 147Setup Demo Mode Cannot print over wireless network148 149 Mac OS X version 10.4 and earlier For Macintosh users with a wireless access point150 Click Advanced TCP/IP or TCP/IP151 Wi-Fi indicator light is still orange 152If you are using WPA security If you are using WEP security153 154 155 Double-clickNetwork Utility10.168.1.101 Wireless print server not installed 157How to locate a printer IP address 158159 Resolving intermittent wireless communications issues 160161 162 163 Product informationEdition notice Lexmark International, Inc. All rights reservedLicensing notices Trademarks164 Noise emission levels Temperature information165 Product power consumption Battery noticePower consumption Product disposal167 Power SaverOff mode Total energy usage168 169 Industry Canada compliance statement European Community EC directives conformity170 Regulatory notices for telecommunication terminal equipment Avis de conformité aux normes de l’industrie du Canada171 South Africa telecommunications notice 172Utilisation de ce produit en Suisse Using this product in Switzerland173 Uso del prodotto in Svizzera Regulatory notices for wireless productsVerwendung dieses Produkts in der Schweiz Exposure to radio frequency radiation175 Industry Canada CanadaTaiwan NCC RF notice statement Industry Canada Canada176 177 SuomiIndex 178179 180 181 Dpof182 183 Ssid184 VPN185