To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.
Memory card troubleshooting
•“Memory card troubleshooting checklist” on page 143
•“Nothing happens when a memory card is inserted” on page 143
•“Cannot print documents from a memory card or flash drive” on page 143
•“Photos do not transfer from a memory card across a wireless network” on page 144
Memory card troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
•Make sure that the memory card you are using can be used in the printer.
•Make sure the memory card is not damaged.
•Make sure memory card contains supported file types.
Nothing happens when a memory card is inserted
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:
REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
USB symbol.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are communicating. Select the printer from the computer or the computer from the printer.
Cannot print documents from a memory card or flash drive
If the "Memory card troubleshooting checklist" does not solve the problem, then try the following:
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
USB symbol.
Troubleshooting
