Troubleshooting

Symptom

Cause

Solution

Job prints from the

The operator panel

Make sure the Paper Size and Paper Type specified in the

wrong tray or on the

menu settings do not

printer driver match the paper size and type in the tray and

wrong paper or specialty

match the media loaded

what is set on the printers operator panel.

media.

in the tray.

 

 

 

 

Incorrect characters

You are using an

If you are using a parallel interface, make sure you are using

print.

incompatible parallel

an IEEE 1284-compliant parallel cable. We recommend

 

cable.

Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for

 

 

the standard parallel port.

 

The printer is in Hex

If Ready. Hex Trace appears on the display, you must exit

 

Trace mode.

Hex Trace mode before you can print your job. Turn the

 

 

printer off and back on to exit Hex Trace mode.

 

 

 

Tray linking does not

Tray linking is not

• Make sure both the size and type of media are the same in

work.

configured properly.

both trays.

 

 

• Make sure the paper guides in the trays are set for the

 

 

correct size media.

 

 

• Make sure the menu values for both size and type are set

 

 

correctly in the Paper Menu.

 

 

• For more informations, see Linking trays or see the

 

 

Menus and Messages Guide.

 

 

•

 

 

 

Large jobs do not collate.

Collate is not set to On.

Set Collation to On in the Finishing Menu or through the

 

 

printer driver.

 

 

Note: Setting Collation to Off in the driver overrides the

 

 

setting in the Finishing Menu.

 

 

For more informations, see the Menus and Messages Guide.

 

 

 

 

The job is too complex.

Reduce the complexity of the print job by eliminating the

 

 

number and size of fonts, the number and complexity of

 

 

images, and the number of pages in the job.

 

 

 

 

The printer does not

Add printer memory or an optional hard disk.

 

have enough memory.

 

Unexpected page breaks

The job has timed out.

Set Print Timeout to a higher value from the Setup Menu.

occur.

 

For more informations, see the Menus and Messages Guide.

 

 

 

 

 

Solving mailbox problems

 

 

 

 

Symptom

Cause

Solution

Paper jams before

The mailbox and the

Realign the mailbox and the printer.

reaching the mailbox.

printer are misaligned.

For more informations, see Clearing mailbox, finisher, or

 

 

output expander jams (Area M).

 

 

 

 

The mailbox is not

Check the electrical connection.

 

connected properly.

 

 

 

 

Solving mailbox problems

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Lexmark C780, C782 manual Solving mailbox problems, For more informations, see Clearing mailbox, finisher, or
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