Solving option problems, Option Action | Lexmark C780, C782 manual

Troubleshooting

Solving option problems

If an option does not operate correctly after it is installed or if it quits working:

•Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.

•Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. For more informations, see Printing a menu settings page.

•Make sure the option is selected in the software application you are using.

The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative.

Option	Action
Drawers	• Make sure the connection between drawers and the printer is secure.
	• Make sure the print media is loaded correctly.

Duplex unit	Make sure the connection between the duplex unit and the printer is secure. If the duplex
	unit is listed on the menu settings page, but print media jams when it enters or exits the
	duplex unit, the printer and duplex unit may not be properly aligned.
Flash memory	Make sure flash memory is securely connected to the printer system board.

Hard disk with	Make sure the hard disk is securely connected to the printer system board.
adapter
Internal print	• Make sure the internal print server (also called an internal network adapter or INA) is
server	securely connected to the printer system board.
	• Make sure you are using the correct cable, that it is securely connected, and the
	network software is correctly set up.
	For more details, see the Software and Documentation CD that shipped with your printer.

High capacity	See Solving high capacity feeder problems.
feeder
Printer memory	Make sure printer memory is securely connected to the printer system board.

Serial/Parallel	• Make sure the Serial/parallel interface card is securely connected to the printer system
interface	board.
	• Make sure you are using the correct cable and that it is securely connected.

Solving option problems

90

Image 90

Lexmark C780, C782 manual Solving option problems, Option Action, See Solving high capacity feeder problems

Contents

C780, C782 Safety information Edition OctoberTrademarks Contents Contents Installing and removing options Input options Output options Internal options Installing a 2000-sheet drawer Installing and removing options Continue with Installing a 500-sheet drawer Installing a 500-sheet drawer Installing a duplex unit Installing the printer Installing an output expander Installing and removing options Installing a 5-bin mailbox Installing and removing options Installing a StapleSmart finisher Installing memory and option cardsRemoving the system board access cover Installing a memory card Installing an option-added firmware card Installing a hard disk Installing and removing options Installing an option card Card Function Accessing the printer system board Removing memory and option cards Removing memory cards Removing an option card Removing a hard disk Installing and removing options Reinstalling the system board access cover Removing an option-added firmware card Printing Understanding the printer operator panel Status Indicates Sending a job to print PrintingButton Function Printing from a USB flash memory device Canceling a print job Canceling a job from the printer operator panelCanceling a job from a computer running Windows Canceling a job from a Macintosh computer Printing a menu settingsPrinting a network setup Canceling a job from a Macintosh computer running Mac OS Printing a font sample list Printing a directory list Loading the trays Loading 500-sheet trays Printing Loading the 2000-sheet tray Printing Loading the multipurpose feeder Printing Printing on specialty media transparencies, labels, other WindowsLoading the trays Loading the multipurpose feeder Linking trays Mac OSSelect File Print Printing and deleting held jobs Linking output binsHolding a job in the printer Value Description Macintosh Printing confidential jobsWindows Print Time Filters At the printer Entering a personal identification number PINEnter PIN Repeat Print Verify PrintReserve Print Copies & Pages or General pop-up menu, choose Job Routing At the printer Print All Delete All JobName1 JobName2 Tips for successful printing Storing paperStoring supplies Avoiding jams Media guidelines Paper characteristicsWeight Paper Media specifications Unacceptable paper Media specifications Selecting paper Storing paperSelecting preprinted forms and letterhead Envelopes Media specifications Printing on letterheadTransparencies Selecting transparencies Labels Storing media Card stock Identifying media sources and specifications DimensionsMedia sizes and support Media support by type for optional features Optional Finisher Standard Offset Staple Media types and weights input options Media types and weights output options Envelopes2 Maximum Maximum 2,3Grain long Labels- 2,4 Vinyl labels Media capacitiesPaper labels Envelopes Status / Supplies Determining the status of suppliesReady. Tray 1 Low, Tray View supplies Y K Ordering supplies Print cartridges Supply Menu selection item What the setting doesConserving supplies Maintaining the printer Ordering a fuser Toner waste containerFuser and ITU Type of fuser Printer voltage Part number Recycling Lexmark products Ordering an image transfer unit and transfer rollerOrdering staple cartridges Clearing paper jams Identifying jams Access doors and trays Clearing paper jams Message Check Areas What to do Understanding jam messagesPaper jam messages Expander jams Area M Clearing the entire paper path Area aArea B Area C Area D Area T1 Area EArea Tx Area J Area KArea L Clearing mailbox, finisher, or output expander jams Area M Clearing fuser jams Clearing fuser jams Clearing image transfer unit jams Clearing paper jams Clearing paper jams Clearing paper jams If you still need help Adjusting operator panel brightness and contrast Disabling operator panel menus Restoring factory default settings Administrative supportEnabling operator panel menus Adjusting Power Saver Encrypting the disk Using the secure Embedded Web Server Setting security using the Embedded Web Server EWSSetting the system password Click Configuration Using Secure mode Click TCP/IP Port AccessSupporting IPSec Internet Protocol Security Click Menu Lockout Setup Using 802.1x AuthenticatingClick 802.1x Authentication Locking the operator panel menus Click Confidential Print Setup Black only modeConfidential Print Setup Printing Lockout Using the Coverage Estimator Size sensingDisabling size sensing Using MarkVision Professional Configuring printer alertsUsing the Setup Menu Using MarkVision Messenger Checking an unresponsive printer Online customer support Calling for serviceSymptom Cause Solution Check the Print as image box Solving printing problems TroubleshootingSet Page Protect to Off from Print Recovery Solving mailbox problems For more informations, see Clearing mailbox, finisher, orOutput expander jams Area M Solving option problems See Solving high capacity feeder problemsOption Action Solving high capacity feeder problems Problem Solution See Loading the trays or Loading Solving paper feed problemsSolving print quality problems Paper path Multiple times on a Top to Bottom or Left to RightMarks occur repeatedly only in one color Marks occur down the page repeatedly in all To be replaced Cartridges BCD E What is RGB color? Solving color quality problemsFrequently asked questions FAQ about color printing How does the printer know what color to print? What is Manual Color Correction? Is it possible to increase the gloss in the printed output? Cmyk What are Detailed Color Samples and how do I access them? Electronic emission notices Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity 102 Industry Canada compliance statement German GS mark notice Noise emission levelsHinweis zum GS-Zeichen Durchschnittlicher Schallpegel dBA in 1 m Umkrei Product energy consumption Power SaverMode Description Power consumption Total energy usage 106 China RoHS Laser advisory labelPart Name Hazardous Substances or Elements Statement of Limited Warranty Laser notice 109 Index Index PIN 112