Troubleshooting
Symptom | Cause | Solution | |
Print too light | • Paper settings may be | • Make sure the printer paper type, paper texture, | |
| incorrect. |
| and paper weight settings match the type of |
| • The Toner Darkness setting is |
| paper you are using. |
| too light. | • The default Paper Weight setting in the Paper | |
| • You are using paper that does |
| Menu is Normal. For paper less than 20 lb bond |
| not meet the printer |
| (75 g/m2 ), choose the Light setting. For 28 lb |
| specifications. |
| bond to 47 lb bond (105 g/m2 to 175 g/m2 ), |
| • The print cartridges are low on |
| choose the Heavy setting. |
| toner. | • Select a different Toner Darkness setting from the | |
| • The print cartridges are |
| printer driver before sending the job to print. |
| defective or have been | • Scroll to the Color Adjust setting in the Quality | |
| installed in more than one |
| Menu and press Select to adjust the color. |
| printer. | • Load paper from a new package. | |
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| • Avoid textured paper with rough finishes. | |
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| • Make sure the paper you load in the trays is not | |
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| damp. |
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| • Shake the specified print cartridge to utilize the | |
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| remaining toner. For more information, see Print |
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| cartridges. |
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| • Replace the print cartridge that corresponds to | |
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| the color displayed on the control panel. |
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Print too dark | • The Toner Darkness setting is | • Select a different Toner Darkness setting from the | |
| too dark. |
| printer driver before sending the job to print. |
| • The print cartridges are | • Scroll to the Color Adjust setting in the Quality | |
| defective. |
| Menu and press Select to adjust the color. |
|
| • Replace the print cartridge that corresponds to | |
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| the color displayed on the control panel. |
Transparency print | • You are using transparencies | • Use only transparencies recommended by the | |
quality is poor | that do not meet the printer |
| printer’s manufacturer. |
(Print has inappropriate | specifications. | • Make sure the Paper Type setting is set to | |
• The Paper Type setting for the |
| Transparency. | |
light or dark spots, toner |
| ||
tray you are using is set to |
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is smeared, horizontal or |
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something other than |
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vertical light bands |
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transparency. |
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appear, or color does not |
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project.) |
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Toner specks | • The print cartridges are | • Replace the print cartridge that corresponds to | |
| defective. |
| the color displayed on the control panel. |
| • The transfer roller is worn or | • Replace the transfer roller. | |
| defective. | • Replace the image transfer unit. | |
| • The image transfer unit is worn | • | Replace the fuser. |
| or defective. | • | Call for service. |
| • The fuser is worn or defective. |
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| • Toner is in the paper path. |
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Toner rubs off the paper | • The Type setting is wrong for | • Change Paper Type to match the paper or | |
easily when you handle | the type of paper or specialty |
| specialty media you are using. |
the sheets. | media you are using. | • Change Paper Texture from Normal to Smooth or | |
| • The Texture setting is wrong for |
| Rough. |
| the type of paper or specialty | • Change Paper Weight from Plain to CardStock | |
| media you are using. |
| (or other appropriate weight). |
| • The Weight setting is wrong for | • | Replace the fuser. |
| the type of paper or specialty |
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| media you are using. |
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| • The fuser is worn or defective. |
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Solving print quality problems
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