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42TROUBLESHOOTING
TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time and money.
Problem | Possible Causes | Solutions |
Refrigerator and Freezer | The refrigerator control is set to OFF (some | Turn the control ON. Refer to the Setting the |
section are not cooling. | models). | Controls section for proper temperature settings. |
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| Refrigerator is in the defrost cycle. | During the defrost cycle, the temperature of each |
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| compartment may raise slightly. Wait 30 minutes and |
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| confirm the proper temperature has been restored |
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| once the defrost cycle has completed. |
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| Refrigerator was recently installed. | It may take up to 24 hours for each compartment to |
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| reach the desired temperature. |
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| Refrigerator was recently relocated. | If the refrigerator was stored for a long period of |
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| time or moved on its side, it is necessary for the |
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| refrigerator to stand upright for 24 hours before |
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| connecting it to power. |
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Cooling System runs too | Refrigerator is replacing an older model. | Modern refrigerators require more operating time but |
much. |
| use less energy due to more efficient technology. |
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| Refrigerator was recently plugged in or | The refrigerator will take up to 24 hours to cool |
| power restored. | completely. |
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| Door opened often or a large amount of food | Adding food and opening the door warms the |
| / hot food was added. | refrigerator, requiring the compressor to run longer in |
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| order to cool the refrigerator back down. In order to |
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| conserve energy, try to get everything you need out |
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| of the refrigerator at once, keep food organized so |
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| it is easy to find, and close the door as soon as the |
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| food is removed. (Refer to the Food Storage Guide.) |
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| Doors are not closed completely. | Firmly push the doors shut. If they will not |
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| shut all the way, see the Doors will not close |
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| completely or pop open section in Parts & Features |
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| Troubleshooting. |
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| Refrigerator is installed in a hot location. | The compressor will run longer under warm |
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| conditions. At normal room temperatures (70°F) |
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| expect your compressor to run about 40% to 80% |
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| of the time. Under warmer conditions, expect it to |
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| run even more often. The refrigerator should not be |
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| operated above 110°F. |
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| Condenser / back cover is clogged. | Use a vacuum cleaner with an attachment to clean |
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| the condenser cover and vents. Do not remove the |
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| panel covering the condenser coil area. |
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