Manuals / M-S Cash Drawer / Computer Equipment / Printer

M-S Cash Drawer A794 manual Poorly printed test printout Troubleshooting the Printer

Models: A794

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A794 Owner’s Guide

Chapter 2: Using the Printer

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Poorly printed test printout	“Troubleshooting the Printer”

December 1999

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M-S Cash Drawer A794 manual Poorly printed test printout Troubleshooting the Printer

Contents

Owners Guide Legal Notices DisclaimerPower Supply Contents Communication Interface Programming InformationDescription of Printer Models Available Features OptionsModel Identification Communication Interfaces Description of Printer Model Identification Models AvailableCommunication Interfaces Features OptionsChoose a Location Unpack the PrinterConnect the Cables A794 Thermal Receipt Printer Setup Guide Unpack the PrinterRemove the Starter Paper Roll Supports On a Flat Surface Setting up the printerChoose a Location On a WallConnect the Cables Communication CablePower Supply Cable Cash Drawer CablesPaper Feed Button Reset ButtonPrinter Controls LEDTone Loading Receipt Paper To Load the PaperUsing the Printer Paper jams Troubleshooting the Printer Configuring the Printer To start the testPoorly printed test printout Troubleshooting the Printer Troubleshooting the Printer Printer Tone and Green LEDPrinter Does Not Function Printing ProblemsChanging this setting USE Caution whenThis page intentionally left blank Ordering Thermal Paper Thermal Paper Specifications Manufacturers How to OrderOrdering Miscellaneous Supplies Ordering Thermal Paper Thermal Paper SpecificationsHow to Order ManufacturersOrdering Miscellaneous Supplies Ordering Power Supply and Power CordOrdering Cash Drawers Ordering Communication Cables Wall-Mount KitPrint Modes Size Paper Specifications Print ZonesCharacters Print Zones for 80 mm Paper Print Zones for 82.5 mm PaperSize CharactersPrint Modes StandardPrint Zones Paper SpecificationsPrint Zones for 80 mm Paper Print Specifications Print Zones for 82.5 mm Paper Print Density and Density of Receipt Print Lines To change the Print DensityDuty Cycle Restrictions Printing Solid Blocks Character Sets CodeCode Code Code Code Code Code Code Code RS-232C Interface Interface Sending CommandsCommunication Overview Parallel InterfaceUsing Basic to Send Commands Sending CommandsUsing DOS to Send Commands Communication OverviewRS-232C Interface Print Speed and TimingXON/XOFF Protocol Pin DB-9 Connector Pin DB-25 Connector RS-232C Technical SpecificationsCommunication Connectors DTR/DSR ProtocolPower Connector Cash Drawer ConnectorRS-232C Settings XON/XOFF, DTR/DSRIeee Bi-directional Parallel Connector Parallel InterfaceComparisons Command Descriptions Command Conventions List of Commands and LocationsBy Command Code By Function Command Conventions AsciiList of Commands and Location By Command Code1B 4C Select Page Mode 1B 2D n Select or Cancel Underline Mode1B 49 n Select or Cancel Italic Print 1B 54 n Select Print Direction in Page Mode1D 21 n Select Character Size 1D 3A Select or Cancel Macro Definition1D 42 n Select or Cancel White/Black Reverse Print Mode 1D 22 55 n1 n2 Flash Memory User Sectors Allocation05 n Select Superscript or Subscript Modes Print Bar Code04 n Convert 6 Dots/mm Bitmap to 8 Dots/mm Bitmap Print Test FormBy Function Printer Function CommandsVertical Positioning and Print Commands Perform Partial Knife Cut1B 74 n Select International Character Set Horizontal Positioning CommandsPrint Characteristic Commands 1F 05 n Select Superscript or Subscript ModesStatus Commands Graphics Commands1F 04 n Convert 6 Dots/mm Bitmap to 8 Dots/mm 100 Macro Commands Barcode CommandsMode Commands User Data Storage CommandsFlash Download Commands Comparisons 24 n1 n2Clear Printer Command DescriptionsPrinter Function Commands Perform Full Knife CutSelect Peripheral Device for Multi-Drop Perform Partial Knife CutGenerate Tone Ascii ESC BELHexadecimal Decimal Default Initialize PrinterDefault of n Select Paper Sensors to Output Paper End SignalsRange of n Enable or Disable Panel Button Select Sensors to Stop PrintingValue of p1 Select Cut Mode and Cut PaperGenerate Pulse to Open Cash Drawer Value of p2Print Test Form AX tActivate Carriage Return Vertical Positioning and Print CommandsPrint and Feed One Line Feed n Print LinesFeed n Dot Rows Range of n DefaultAdd n Extra Dot Rows Set Line Spacing PrintSet Line Spacing to 1/6 Inch Ascii ETBSet Horizontal and Vertical Minimum Motion Units Print and Feed PaperPrint and Feed n Lines GS P x ySet Column Horizontal Positioning CommandsHorizontal Tab Ascii HTSet Absolute Starting Position Compatibility Information A794 receipt vs. A793 receiptValue of k Default Set Horizontal Tab PositionsSet Relative Print Position To move to the leftSelect Justification Set Left Margin GS L nL nHSet Printing Area Width Select Single-Wide Characters Print Characteristics CommandsSelect Double-Wide Characters Ascii DC2Select Pitch Column Width Select 90 Degree Counter-Clockwise Rotated PrintAscii ESC DC2 Set Right-Side Character Spacing Select Print Mode Exception Select or Cancel User-Defined Character SetDefine User-Defined Character Set Values and RangesSelect or Cancel Underline Mode ESC 0 0 Cancel User-Defined CharacterCopy Character Set from ROM to RAM ESC ? nSelect or Cancel Emphasized Mode Select or Cancel Double StrikeSelect or Cancel Italic Print Select or Cancel Upside Down Print Mode Select or Cancel 90 Degree Clockwise Rotated PrintSelect Character Size Normal Select Or Cancel White/Black Reverse Print Mode Select or Cancel Smoothing ModeSelect Superscript or Subscript Modes Summary of Rotated PrintingGraphics Commands Print Raster GraphicsDownload BMP Logo Select Bit Image Mode Dot Single-Density Mode Value of r Print Advanced Raster GraghicsSelect Single-Density Graphics Data bytesSelect Double-Density Graphics Select the Current Logo Define Downloaded Bit Image Hexadecimal 1D 2F m Decimal Print Downloaded Bit ImageConvert 6 Dots/mm Bitmap to 8 Dots/mm Bitmap Value and Range of mStatus Command Introduction Status CommandsBatch Mode Hexadecimal 1B 75 Decimal 27 117 Value of returned byte Transmit Peripheral Device Status RS-232C printers onlyESC u Hexadecimal 1B 75 n DecimalTransmit Paper Sensor Status Hexadecimal Decimal ValuesTransmit Printer ID Transmit Printer ID, Remote Diagnostics Extension Values of nProgramming Information A794 Owner’s Guide December 107 Undefined. Fixed to off Send Printer Software Version Preferred Implementation Real Time CommandsAlternate Implementation Rules for Using Real Time Commands Moving Data through the BufferReal Time Status Transmission Busy Line and Fault ConditionsRelated Information = Transmit Printer Status = Transmit Error Status = Transmit RS-232C Busy Status= Transmit Receipt Paper Status Real Time Request to Printer Ascii GS ENQ Real Time Printer Status TransmissionValue of Byte Select or Cancel Automatic Status Back ASB Auto Status Back118 December December 119 Recognizing Data from the Printer Select Pitch of HRI Characters Bar Code CommandsSelect Printing Position of HRI Characters Select Bar Code HeightPrint Bar Code GS k m n d1…dn 1D 6B m n d1…dn 29 107 m n d1…dnSelect Bar Code Width CODE39Cancel Print Data in Page Mode Mode CommandsPrint and Return to Standard Mode Ascii FFAscii ESC FF Print Data in Page ModeSelect Page Mode Ascii ESC LSelect Print Direction in Page Mode Select Standard ModeAscii ESC S Set Print Area in Page Mode N1-4 = N5 = N6 = N7 = N8 =Set Absolute Vertical Print Position in Page Mode Set Relative Vertical Print Position in Page Mode Select or Cancel Macro Definition Macro CommandsHexadecimal 1D 3A Decimal Execute Macro Value of tRead from User Data Storage User Data Storage CommandsWrite to User Data Storage Read from Non-Volatile MemoryDecember 133 Erase User Flash Sector Flash Memory User Sectors AllocationGS U n1 n Printer operation Flash Download CommandsSwitch to Flash Download Mode ESCSelect Flash Memory Sector to Download Return Boot Sector Firmware Part NumberReturn Segment Number Status of Flash Memory Get Firmware CRCReturn Main Program Flash CRC Erase All Flash Contents Except Boot SectorReturn Microprocessor CRC Erase Selected Flash SectorAscii GS Space Reset FirmwareDownload to Active Flash Sector 1D FFIndex BasicDOS December 141