Replacing a Hard Drive
Do not remove a hard drive from the server unless the diagnostic software identifies a permanent fault. In that event, the front panel DRIVES LED will blink. Use the hard disk management tools to verify that a drive is at fault. The application monitors many things about the array and individual drives, and will clearly indicate whether a drive has failed.
CAUTION: Do not install drives that were not received from 360 Systems.
CAUTION: All drives in the RAID array must be identical.
Each hard drive slot is numbered 0 through 11, as are the drives. If for any reason one or more drives have been removed, they must be reinstalled in the same location, the drive number matching the numbered location. Installation in the wrong location will destroy data stored on all the drives.
1.Shutdown the server using the front panel button. After it has shut down, turn off the rear AC power switch.
2.Remove the front panel as described above.
3.Unplug the
4.Pull the black knob to release the drive carrier. The knob will pop out slightly; it is not removable.
5.To install a new drive, slide its mounting plate into the correct position in the drive shelf, and push the black knob in until it clicks. The drive is now secured. Reattach the power and data cables.
6.Replace the front panel and tighten the two thumb screws until they are just snug.
7.Turn on the rear panel AC switch.
8.Turn the system ON using the front panel button, and check the RAID array status.
9.Verify correct operation of the server.
Factory Repair Policy
A video server being returned under warranty shall be sent to 360 Systems, freight prepaid, in the original or equivalent packaging. Call 360 Systems for a return authorization number before returning a product. Have your serial number and software version number available for reference.
Use the following address for shipping and correspondence. 360 Systems’ offices are open Monday through Friday, from 8:30 AM to 5:00 PM, Pacific Time.
360 Systems | Telephone | (818) |
Customer Service Dept. | Fax | (818) |
31355 Agoura Road | info@360systems.com | |
Westlake Village, CA 91361 | Website | www.360systems.com |
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