Mitel MITEL 5603 manual Troubleshooting, Operational Problems, Error or Warning Messages

Troubleshooting

Troubleshooting

This section contains information on how to solve common operational problems, and warnings you may receive.

Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator.

If others have similar problems, there may be a system error.

Operational Problems

Fault	Probable cause	Action or comment
No display	The battery level is low or the handset	Charge the battery or contact
	is defective.	system administrator.
No ringing	The sound off icon is on, or ringer	Long press the Sound off key, or
	volume set to silent, or the handset is	increase volume, or contact
	defective.	system administrator.

Error or Warning Messages

Display shows	Probable cause	Action or comment
No access	The network is in range, but no	Switch handset off and then switch
	access rights.	it on again or contact system
		administrator.
No System. The handset	The handset is out of coverage or	Stop the beep with the Sound off
beeps once a minute	handset is defective.	key and go into range.
(during max 30 minutes)		Note: When re-entering the
with a low tone followed		coverage area it can take a couple
by a high tone (if enabled,		of minutes before the handset
the vibrator also follows		automatically has registered into
the beeps).		the system.
		or
		contact system administrator.
SERVICE required	The handset is defective.	Select reset option on the middle
options corrupt		soft key if available or if no reset
		option is available or fault does not
		resolve the handset needs repair.
		Note: Display message only
		shown in English.
SERVICE required	Easy replacement procedure not	Send the handset for service.
Invalid IPDI	followed correctly or failure during
	easy replacement procedure.
Note: This display
message is only shown in
English.
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