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MODELS: WD-60C9 / WD-65C9 / WD-73C9 / WD-60737 / WD-65737 / WD-73737 / WD-82737
WD-65837 / WD-73837 / WD-82837
Reset / Initialization Guide
RESET / INITIALIZATION
SERVICE TIP:
Many customer generated symptoms, intermittent symptoms or no symptom found can be resolved by using the various
Reset and Initialization options. Before visiting the customer’s home ask the customer 1st perform a System Reset by
pressing the <POWER> button on the front panel and holding it for 8 seconds. If this does not resolve the issue,
they can perform an A/V Reset by pressing the <ACTIVITY> + <VOL e> buttons on the front panel at the same time
and holding for 10 seconds. Then, if necessary , perform a user level Initialization by pressing <MENU><1-2-
3><ENTER> with the remote. The customer should be made aware when settings and/or options will be reset. For
more information, see the chart below .
Reset Name When to use How to use Re sul ting Action
Remote
Cont rol TV
Layer Reset
Returns the remote control TV
layer t o normal operation.
1)
2)
2)
3)
3)
Set the slide swit c h t o TV
position.
Pr ess and hold t he < POWER> but t on unt il it
f lashes tw ice t hen r elease t he but t on.
Enter t he code < 0-0-9-3-5>.
Once the valid code has
been ent er ed and
c onf ir med, the r emot e
c ont r r ol has been reset.
Remote
Cont rol TV
Volume/Mute
functions
Ret urns the volume and mut e
func tions of the remote c ont r ol to
TV volume and mut e for T V,
Cable/ Sat, VCR and DVD layers
after the Audio Lock f or AV
Receiver feat ur e has been used.
1)
2)
2)
3)
(1) Set the slide swit c h t o TV posit ion.
(2) Pr ess and hold t he < POWER> but t on unt il it
f lashes tw ice t hen r elease t he but t on.
(3) Enter t he code < 9- 9- 3>< + > .
T he r emot e will now
operate the T V' s volume
and mut e when t he
slide swit ch is in t he T V,
CABLE/ SAT, VCR or
DVD posit ions.
A/V Mem ory
Reset, by
individual
input
W hen t he audio and or video
set tings for a single input
seems t o be incor r ec t .
All Audio and Video
settings for the
individual input ar e
reset except f or t he
Lis ten To, Language,
Balance and Closed
Caption settings.
A/V Res et, all
inputs
To r eset audio and video
adjust ment s for all input s to the
or iginal f actor y settings.
All Audio and Video
set tings are reset to t he
f ac t ory def ault set tings.
No ot her menu options
are c hanged.
System
Reset
To r eset the TV when it does not
tur n on or of f, does not r espond
to the r emot e contr ol, f ront panel
buttons or has other unusual
symptoms.
T V Mic r o Re-boot s.
Not e: The changes
made during t he c urr ent
TV-On period may be
lost . All other pr evious
user set tings are not
lost.
I nit ialize User
Level To reset all cust omer set tings
except V-Chip All cust omer menu
opt ions and A/V sett ings
except V-Chip are r eset
t o factor y def ault.
I nit ialize -
Ser vice Level
To r eset all customer set tings All cust omer menu
opt ions and A/V sett ings
are reset to factory
default.
V-Chip
Password
Bypass
If V-Chip passwor d is not know n Password will be
bypassed. If in t he V-
Chip menu, enter a new
password.
Unlock Fr ont
Panel T o unloc k t he fr ont panel if it has
been locked in the V-Chip Menu. F r ont P anel becomes
operational. Other V-
Chip setti ngs not
c hanged. N ot e: C annot
be perfor med while in
t he Low Pow er mode
and t he set is Off.
<MENU><2-4-7-0>. Highlight INITIALIZE and press
<ENTER>
Press < >+<9> a t th e same ti me.
Pr ess and hold t he fr ont panel <ACTIVITY> but t on
f or 8 seconds.
M EN U --> Au d io/V i deo- -> AV Reset
W hile viewing t he TV, press t he f r ont panel but tons
<ACTIVITY> + <VOL > at the same time and hold
f or 10 seconds.
Pr ess t he < POWER> butt on on the f r ont panel and
hold it for 8 seconds.
Press <MENU ><1-2-3><E NT ER >