EN-32
11. Others

11.1. Troubleshooting

• Theprojectorcannotberecogni zed.

Theprojectormaynotberecognizedautomaticallyduetothesettingofrewall.Insuchcas e,the
communicationof“ProjectorViewGlobal+”shouldberegisteredasanexceptiontotherewall.Forthe
setting of the fire wall, see the manual of the software that configures the fire wall.

• Operationbytheremotecon trollercannotbeproperl yperformed.

The operation may not be performed until the last ope ration has been completed. In such case, wait for a
while and perform the operation again. In addition, confirm w hether the network setting such as IP address is
correct.

• Applicationbecomes“ Noreply”.

Since it may take time for processing of the automatic status acquisition, the applicatio n can not be operated
during that time, and “No reply” may be displayed. Wait for a while until the processing has be en ended.

• Applicationcannotbeo peratedsometimes.

The application cannot be operated during the acquisition of the proj ector status. When the main power of the
projector is off or projectors not actually connec ted are registered, the projector status acquisition may take
longer time to complete because it waits until time out. In this case, you can reduce the ac quisition time by
deleting unnecessary registered proje ctors.

• Projectorscannotbecontro lled.Projectorstatusisn’td isplayed.

Restarttheapplication.Iftheproblempersis ts,“InitializeNetworkConguration”onthesetupscreenortry
“7 factory defaults” using a Telnet connection. In that case, you need to make settings of the projector again,
because they are reset to the default values.

11.2. Suppor ted Projectors

• “Telnet”isavailableinthefollowingtypesofprojectors.Fordetails,see“LANC ontrolUtility”UserManual
included with the projector.
• “VisualPA2”isnotavailableinthefollowingtypesofprojectors.
• IfyouuseProjectorViewinthefollowingtypesofprojectors,see“L ANControlUtility”UserManualincluded
with the projector.
XD2000U, XD1000U, WD2000, XL550U, XL650U, HL650U, WL639U, XL1550U, XL2550U, WL2650U,
HL2750U, MH2850U, FL7000U, WL6700U, XL6600U, XL6500U, FL7000U(BL), FL7000LU, WL6700LU,
XL6600LU, XL6500LU, HD8000, FL6900U, XD3200U, WD33 00U, XD3500U, XD221U, XD221U-ST
XD2000U(K), WD2000(K), XL550U (K), XL650U(K), HL650U(K), WL639U(K), XL1550U(K), XL2550U(K),
WL2650U(K), FL7000U(K), WL6700U(K), XL6600U(K ), XL6500U(K), XD221U(K)
Ver.3 .0