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Monarch 9800 manual Tr o u b l e s h o o t i n g

Models: 9800

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Tr o u b l e s h o o t i n g

This section helps you correct some problems that may occur.

Problem	Action

Error message appears	Turn off the printer, wait fifteen seconds and
during startup.	then turn on the printer. Call Technical
	Support if the error message reappears.
Does not print.	Check supply.
	Check ribbon.
	Send a corrected format and batch packet.
Does not feed.	Set wide/narrow knobs correctly.
Partially printed data.	Clean the printhead.
	Send a corrected format packet.
Printing shadows or	Clean the printhead.
smears.	Change supply.
	Check ribbon.
Light printing.	Change supply.
	Adjust the print contrast.
	Check wide/narrow knobs.
	Check ribbon.
Heavy printing.	Clean the printhead.
	Change supply.
	Adjust the print contrast.
	Check wide/narrow knobs.
	Check ribbon.
Voids in printing.	Clean the printhead.
	Change supply type.
	Check ribbon.
Serial bar codes do not	Use a print speed of 2.5 IPS.
scan.	Adjust the print contrast.

Backing paper is	Carefully remove the backing paper. Make
wrapped around platen	sure the backing paper tears at the
or peel roller.	saw-toothed tear edge when using backfeed
	and peel mode.

If you cannot fix a problem, call Technical Support.

6-2Troubleshooting

Image 43

Monarch 9800 manual Tr o u b l e s h o o t i n g

Contents

Monarch 9800 Series Printers Trademarks CANADIAN D.O.C. WARNINGPage Page TA B L E O F C O N T E N T S iiTable of Contents A u d i e n c e G E T T I N G S TA R T E DU n p a c k i n g t h e P r i n t e r C o n n e c t i n g t h e P o w e r C a b l e 25 to 25 pin cable S e t t i n g D I P S w i t c h e s Verifier Lower DIP SwitchesDiagnostics Flow ControlP r i n t e r S t a t u s L i g h t s U s i n g t h e C o n t r o l P a n e lPause B u t t o n F u n c t i o n sS t a t u s C o d e B o Feed1-8 Getting Started High Energy L O A D I N G S U P P L I E SThermal Direct Thermal TransferL o a d i n g L a b e l s o r Ta g s Loading Supplies 2-4 Loading Supplies 11.Close the cover F o r P e e l M o d e Tear Edge Backing Paper 3.Feed the backing paper over the peel barLoading Supplies Peel Bar Lower OpeningU s i n g t h e O p t i o n a l Te a r B a r L O A D I N G R I B B O N L o a d i n g R i b b o n Rev. A 10/98 Take-upCore Take-upReel Ribbon RollersLoading Ribbon U s i n g a H i g h E n e r g y R i b b o n The high energy setting is lost when you turn 3-6 Loading Ribbon P r i n t i n g P R I N T I N GO n - D e m a n d M o d e P r i n t i n g U s i n g B a t c h S e p a r a t o r s C l e a r i n g B a t c h e sP r i n t i n g a n E r r o r L a b e l A d j u s t i n g P r i n t P o s i t i o n s Margin Position Print PositionCut Position Printing C l e a r i n g L a b e l J a m s C A R E A N D M A I N T E N A N C EC l e a n i n g 6.Clean the build-upin the supply path R e p l a c i n g t h e P r i n t h e a d 7.Carefully plug the cable into the new printhead 11.Let the printhead dry and reload your supplies A d j u s t i n g t h e P r i n t C o n t r a s t 4.Slide the fuse box back into the printer 1.Disconnect the printer from the power source5-8 Care and Maintenance R e p l a c i n g t h e F u s eP r i n t i n g a Te s t L a b e l T R O U B L E S H O O T I N GTr o u b l e s h o o t i n g D a t a E r r o r s E r r o r M e s s a g e s021Horizontal magnification must be 1 to 6-4 Troubleshooting014 Font selector is invalid 020Vertical magnification must be 1 to044 Dot pattern for line or box must be 104Batch mode must be N new or U updateTroubleshooting 041 Line direction must be 0, 90, 180, or209The incrementing amount must be 0 to 6-6 Troubleshooting207Incrementing start position must be 0 to 208Incrementing end position must be 0 to261Margin adjustment must be -99 to 99 dots 251Power up mode must be 0 online or 1 offline259Contrast adjustment must be -390 to 156 dots 260Print adjustment must be -99 to 99 dots287The printhead width is invalid 273Cut adjustment must be -300 to 300 dots6-8 Troubleshooting 286The buffer size is invalidC o m m u n i c a t i o n F a i l u r e s D a t a F o r m a t t i n g E r r o r s M a c h i n e F a u l t s 753Printer detected a sense mark that is too long 702Check your printer’s SETUP settings6-12 Troubleshooting 705Invalid batch receivedTroubleshooting 762Low battery. Recharge the battery763Waiting to dispense label. Press Feed 6-14 Troubleshooting S P E C I F I C A T I O N S Ribbon Type R i b b o n S p e c i f i c a t i o nA c c e s s o r i e s Print SpeedSpecifications A-3 S E T T I N G D I P S W I T C H E S Stop Bits Upper DIP SwitchesBaud Rate Data BitsVerifier Lower DIP SwitchesDiagnostics Flow ControlB-4 Setting Dip Switches