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Motorola SBV5120 manual Q What type of technical support is available?, Introduction Installation

Models: SBV5120

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QWhat type of technical support is available?

Introduction Installation

Troubleshooting

Glossary License

QWhat type of technical support is available?

AFor questions about your Internet service, connection, or VoIP cable modem, contact your cable service provider.

QWhat do I do if my SURFboard VoIP cable modem stops working?

A“Troubleshooting” on page 34 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable service provider or Motorola as described in “Contact Us” on page 46.

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X	48	SBV5120 Series VoIP Cable Modem User Guide
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Motorola SBV5120 manual Q What type of technical support is available?, Introduction Installation, Troubleshooting

Contents

User Guide SBV5120 Series VoIP Cable Modem Place this equipment on a stable surface FCC Compliance Class B Digital Device Canada - Industry Canada IC Regulatory, Safety, Software License, and Warranty Information CardInstallation and Configuration Overview ContentsTroubleshooting Contact Us Frequently Asked Questions Glossary Software LicenseEasier IntroductionFaster BetterKey Light Top and Front PanelFlashing Installation Troubleshooting Glossary LicenseRear Panel Before You BeginKey Item DescriptionAlways make the wall connection first PrecautionsDescription To avoid damaging your VoIP cable modem or PC with static electricitySigning Up for Service USB Connection Computer System RequirementsEthernet Card “Configuring TCP/IP” on page Installation and Configuration OverviewCabling and Startup for a Single User “Cabling and Startup for a Single User” on pageETHERNET USB CABLE Computer“Setting Up a USB Driver in Windows 98” on page Setting Up a USB Driver“Setting Up a USB Driver in Windows 2000” on page “Setting Up a USB Driver in Windows Me” on pageSetting Up a USB Driver in Windows 4 Be sure “CD-ROM drive” is the only box checked 5 Click Next 8 Select The updated driver... and click Next 10 Click Finish. The following window is displayed Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows 5 Be sure “CD-ROM drives” is the only box checked 6 Click Next 12 Click OK. The Found New Hardware Wizard window is displayed Setting Up a USB Driver in Windows XP “Configuring TCP/IP in Windows 95, 98, or Windows Me” on page Configuring TCP/IP“Configuring TCP/IP in Windows 2000” on page “Configuring TCP/IP in Windows XP” on pageConfiguring TCP/IP in Windows 95, 98, or Windows Me 13 Click Obtain an IP address automatically Configuring TCP/IP in Windows 4 Double-click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed 7 Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed 14 Click OK when prompted to restart your computer and click OK again Configuring TCP/IP in Windows XP 3 Click Network and Internet Connections. The Network and Internet Connections window is displayed 6 Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface “Verifying the IP Address in Windows 2000 or Windows XP” on page Verifying the IP AddressVerifying the IP Address in Windows 95, Windows 98, or Windows Me Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Ethernet and USB Cabling for Multiple UsersInstallation EthernetTroubleshooting Glossary License IntroductionPossible Solutions TroubleshootingProblem Light Front-Panel Lights and Error ConditionsTurns Off During Startup If Turns Off During Normal Operation IfRemoving the USB Driver from Windows 98 or Windows Me Removing the USB Driver3 Click OK. The System Settings Change window is displayed Removing the USB Driver from Windows 2 Click Settings“Setting Up a USB Driver in Windows 98” on page “Setting Up a USB Driver in Windows Me” on pageTroubleshooting Introduction InstallationGlossary License Home Print15 Click My Computer 9 Click Uninstall18 Click Remove Driver Introduction Installation Removing the USB Driver from Windows XPTroubleshooting Glossary License4 On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6 On the System Properties window, click the Hardware tab 18 Click Remove Driver 15 Click My ComputerIf you own your SURFboard VoIP cable modem Contact UsIf you rent or lease your SURFboard VoIP cable modem Q What is high-speed cable Internet access? Frequently Asked QuestionsQ What is voice over Internet Protocol VoIP? Q Can I still watch cable TV while using my VoIP cable modem?Q What do I do if my SURFboard VoIP cable modem stops working? Q What type of technical support is available?Introduction Installation TroubleshootingIntroduction Installation Troubleshooting GlossaryGlossary LicenseSURFboard Cable Modems Software LicenseIntroduction Installation Troubleshooting Glossary LicenseU.S. GOVERNMENT RESTRICTED RIGHTS Introduction Installation Troubleshooting GlossaryLicense 510984-001 2/04 MGBI Visit our website at