User Guide SBV5120 Series VoIP Cable Modem
Place this equipment on a stable surface
FCC Compliance Class B Digital Device
Regulatory, Safety, Software License, and Warranty Information Card
Canada - Industry Canada IC
Contents
Installation and Configuration Overview
Troubleshooting
Contact Us Frequently Asked Questions Glossary Software License
Introduction
Easier
Faster
Better
Top and Front Panel
Key Light
Flashing
Installation Troubleshooting Glossary License
Before You Begin
Rear Panel
Key Item
Description
Precautions
Always make the wall connection first
Description
To avoid damaging your VoIP cable modem or PC with static electricity
Signing Up for Service
Computer System Requirements
Ethernet Card
USB Connection
Installation and Configuration Overview
“Configuring TCP/IP” on page
Cabling and Startup for a Single User
“Cabling and Startup for a Single User” on page
Computer
ETHERNET USB CABLE
Setting Up a USB Driver
“Setting Up a USB Driver in Windows 98” on page
“Setting Up a USB Driver in Windows 2000” on page
“Setting Up a USB Driver in Windows Me” on page
Setting Up a USB Driver in Windows
4 Be sure “CD-ROM drive” is the only box checked 5 Click Next
8 Select The updated driver... and click Next
10 Click Finish. The following window is displayed
Setting Up a USB Driver in Windows Me
Setting Up a USB Driver in Windows
5 Be sure “CD-ROM drives” is the only box checked 6 Click Next
12 Click OK. The Found New Hardware Wizard window is displayed
Setting Up a USB Driver in Windows XP
Configuring TCP/IP
“Configuring TCP/IP in Windows 95, 98, or Windows Me” on page
“Configuring TCP/IP in Windows 2000” on page
“Configuring TCP/IP in Windows XP” on page
Configuring TCP/IP in Windows 95, 98, or Windows Me
13 Click Obtain an IP address automatically
Configuring TCP/IP in Windows
4 Double-click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed
7 Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed
14 Click OK when prompted to restart your computer and click OK again
Configuring TCP/IP in Windows XP
3 Click Network and Internet Connections. The Network and Internet Connections window is displayed
6 Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface
Verifying the IP Address
Verifying the IP Address in Windows 95, Windows 98, or Windows Me
“Verifying the IP Address in Windows 2000 or Windows XP” on page
Verifying the IP Address in Windows 2000 or Windows XP
Renewing Your IP Address
Cabling for Multiple Users
Ethernet and USB
Ethernet
Installation
Troubleshooting Glossary License
Introduction
Troubleshooting
Problem
Possible Solutions
Front-Panel Lights and Error Conditions
Light
Turns Off During Startup If
Turns Off During Normal Operation If
Removing the USB Driver
Removing the USB Driver from Windows 98 or Windows Me
3 Click OK. The System Settings Change window is displayed
2 Click Settings
Removing the USB Driver from Windows
“Setting Up a USB Driver in Windows 98” on page
“Setting Up a USB Driver in Windows Me” on page
Introduction Installation
Troubleshooting
Glossary License
Home Print
9 Click Uninstall
15 Click My Computer
18 Click Remove Driver
Removing the USB Driver from Windows XP
Introduction Installation
Troubleshooting
Glossary License
4 On the Performance and Maintenance window, click System to display the System Properties window. Skip to step
6 On the System Properties window, click the Hardware tab
15 Click My Computer
18 Click Remove Driver
Contact Us
If you rent or lease your SURFboard VoIP cable modem
If you own your SURFboard VoIP cable modem
Frequently Asked Questions
Q What is high-speed cable Internet access?
Q What is voice over Internet Protocol VoIP?
Q Can I still watch cable TV while using my VoIP cable modem?
Q What type of technical support is available?
Q What do I do if my SURFboard VoIP cable modem stops working?
Introduction Installation
Troubleshooting
Glossary
Introduction Installation Troubleshooting
Glossary
License
Software License
SURFboard Cable Modems
Introduction Installation Troubleshooting Glossary
License
Introduction Installation Troubleshooting Glossary
License
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