Muratec MFX-3050 manual Understanding display messages, Troubleshooting

Understanding display messages

Messages appear on the Smart Panel program window or the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.

Note

When you call for service, it is very convenient to tell the service representative the display message.

Message	Meaning	Suggested solutions
Authentication	The ID or password	Enter the correct ID or
Failure	you entered is	password.
	incorrect.
Cancel?	Your machine’s	To cancel the fax job,
Yes	memory has	press the OK button to
	become full while	accept Yes.
	trying to store an	If you want to send those
	original into memory.
		pages that have been
		successfully stored,
		press the OK button to
		accept No. You should
		send the remaining
		pages later, when
		memory is available.
[COMM. Error]	The machine has a	Ask the sender to try
	communication	again.
	problem.
Connection Error	Connection with the	Check the server settings
	SMTP server failed.	and the network cable.
Connection Failed	The protocol you	Check the protocol or
	have entered is not	server port.
	supported or server
	port is wrong.
Data Read Fail	Time expired while	Try again.
Check USB Mem.	reading data.
Data Write Fail	Storing to the USB	Check the available USB
Check USB Mem.	memory failed.	memory space.
Document Jam	The loaded original	Clear the jam. See page
	has jammed in the	14.1.
	ADF.
Door Open	The front cover or	Close the cover until it
	rear cover is not	locks into place.
	securely latched.

Message	Meaning	Suggested solutions
Duplex Jam 0	Paper has jammed	Clear the jam. See page
Check Inside	during duplex	14.5.
	printing.
Duplex Jam 1	Paper has jammed	Clear the jam. See page
Open/Close Door	during duplex	14.6.
	printing.
Enter Again	You entered an	Enter the correct item
	unavailable item.	again.
File Access	Login to the network	Change the server
Denied	server was	settings.
	successful.
	However, access to
	the file on the
	network server was
	denied.
File Name Exist	The file name you	Enter a different file
	have entered	name.
	already exists.
File Name Over	The file names you	Delete unnecessary files.
Limit	can use are from
	doc001 to doc999.
	However, all file
	names are used
	already.
File Format	The selected file	Use the correct file
Not Supported	format is not	format.
	supported.
Fuser Door Open	The fuser door is not	Open the rear cover and
	securely latched.	close the fuser door until
		it locks into place.
		For the location of the
		fuser door, see
		page 14.5.
Group Not	You have tried to	Use a speed dial number
Available	select a group	or dial a number
	location number	manually using the
	where only a single	number keypad.
	location number can
	be used, such as
	when adding
	locations for a
	Multiple Send
	operation.
[Incompatible]	The machine has	The received fax data will
	received a fax from	be deleted.
	which is registered	Reconfirm junk fax setup,
	as a junk fax..
		see page 10.2.

14.7 <Troubleshooting>