Muratec MFX-3050 manual Solving other problems, Paper feeding problems, Printing problems

Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Paper feeding problems

Condition	Suggested solutions
Paper is jammed	Clear the paper jam. See page 14.2.
during printing.
Paper sticks	• Ensure that there is not too much paper in the tray.
together.	The tray can hold up to 250 sheets of paper,
	depending on the thickness of your paper.
	• Make sure that you are using the correct type of
	paper. See page 5.8.
	• Remove paper from the tray and flex or fan the
	paper.
	• Humid conditions may cause some paper to stick
	together.
Multiple sheets of	• Different types of paper may be stacked in the tray.
paper do not	Load paper of only one type, size, and weight.
feed.	• If multiple sheets have caused a paper jam, clear
	the paper jam. See page 14.2.
Paper does not	• Remove any obstructions from inside the machine.
feed into the	• Paper has not been loaded correctly. Remove
machine.	paper from the tray and reload it correctly.
	• There is too much paper in the tray. Remove
	excess paper from the tray.
	• The paper is too thick. Use only paper that meets
	the specifications required by the machine. See
	page 5.8.
	• If an original does not feed into the machine, the
	ADF rubber pad may require to be replaced. See
	page 13.7.
The paper keeps	• There is too much paper in the tray. Remove
jamming.	excess paper from the tray. If you are printing on
	special materials, use the multi-purpose tray.
	• An incorrect type of paper is being used. Use only
	paper that meets the specifications required by the
	machine. See page 5.8.
	• There may be debris inside the machine. Open the
	front cover and remove the debris.
	• If an original does not feed into the machine, the
	ADF rubber pad may require to be replaced. See
	page 13.7.
Transparencies	Use only transparencies specifically designed for
stick together in	laser printers. Remove each transparency as it exits
the paper exit.	from the machine.
Envelopes skew	Ensure that the paper guides are against both sides
or fail to feed	of the envelopes.
correctly.

Printing problems

Condition	Possible cause	Suggested solutions
The	The machine is not	Check the power cord
machine	receiving power.	connections. Check the
does not		power switch and the power
print.		source.
	The machine is not	Select Samsung SCX-5x30
	selected as the	Series PCL 6 as your default
	default printer.	printer in your Windows.

Check the machine for the following:

•The front cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. See page 14.2.

•No paper is loaded. Load paper. See page 5.5.

•The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact your service representative.

The connection cable	Disconnect the printer cable
between the	and reconnect it.
computer and the
machine is not
connected properly.
The connection cable	If possible, attach the cable
between the	to another computer that is
computer and the	working properly and print a
machine is defective.	job. You can also try using a
	different printer cable.
The port setting is	Check the Windows printer
incorrect.	setting to make sure that the
	print job is sent to the correct
	port. If the computer has
	more than one port, make
	sure that the machine is
	attached to the correct one.
The machine may be	Check the printer properties
configured	to ensure that all of the print
incorrectly.	settings are correct.
The printer driver	Repair the printer software.
may be incorrectly	See the Software Section.
installed.
The machine is	Check the display message
malfunctioning.	on the control panel to see if
	the machine is indicating a
	system error.

14.11 <Troubleshooting>