Muratec MFX-3050 manual Common Windows problems, Common PostScript problems, Troubleshooting

Common Windows problems

Condition		Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
“Error Writing to	•	Ensure that the cables are connected
LPTx” message		correctly, the machine is on.
appears.	•	If bi-directional communication is not turned
		on in the driver, it will also cause this
		message.
“General	Close all other applications, reboot Windows
Protection Fault”,	and try printing again.
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout	Just keep waiting until the machine finishes
error occurred.”	printing. If the message appears in standby
messages appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Note

Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP User’s Guide that came with your PC for further information on Windows error messages.

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

Note

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

Problem	Possible Cause		Solution
PostScript file	The PostScript	•	Install the PostScript
cannot be	driver may not be		driver, referring to the
printed.	installed correctly.		Software Section.
		•	Print a configuration page
			and verify that the PS
			version is available for
			printing.
		•	If the problem persists,
			contact a service
			representative.
“Limit Check	The print job was	You might need to reduce
Error” message	too complex.	the complexity of the page or
appears.		install more memory.
A PostScript	The print job may	Make sure that the print job
error page	not be PostScript.	is a PostScript job. Check to
prints.		see whether the software
		application expected a setup
		or PostScript header file to
		be sent to the machine.
The optional	The printer driver	Open the PostScript driver
tray 2 is not	has not been	properties, select the Device
selected in the	configured to	Settings tab, and set the
driver.	recognize the	Tray2 option of the
	optional tray 2.	Installable Options section
		to Installed.
When print a	The resolution	Make sure that the resolution
document in	setting in the	setting in your printer driver
Macintosh with	printer driver may	matches that in Acrobat
Acrobat	not be matched	Reader.
Reader 6.0 or	with that in
higher, colors	Acrobat Reader.
print
incorrectly.

14.18 <Troubleshooting>