Scanning problems, Troubleshooting

Scanning problems

Condition		Suggested solutions

The scanner does	•	Make sure that you place the original to be
not work.		scanned face down on the scanner glass, or
		face up in the ADF.
	•	There may not be enough available memory
		to hold the document you want to scan. Try
		the Prescan function to see if that works. Try
		lowering the scan resolution rate.
	•	Check that the USB or parallel cable is
		connected properly.
	•	Make sure that the USB or parallel cable is
		not defective. Switch the cable with a known
		good cable. If necessary, replace the cable.
	• If you are using a parallel cable, ensure that it
		is compliant with IEEE 1284 standards.
	•	Check that the scanner is configured
		correctly. Check scan setting in the SmarThru
		Configuration or the application you want to
		use to make certain that the scanner job is
		being sent to the correct port.

The unit scans	•	Check if the machine is printing received
very slowly.		data. If so, scan the document after the
		received data has been printed.
	•	Graphics are scanned more slowly than text.
	•	Communication speed slows in scan mode
		because of the large amount of memory
		required to analyze and reproduce the
		scanned image. Set your computer to the
		ECP printer mode through BIOS setting. It
		will help to increase the speed. For details
		about how to set BIOS, refer to your
		computer user’s guide.

	Condition		Suggested solutions

Message appears		•	There may be a copying or printing job in
on your computer			progress. When that job is complete, try your
screen:			job again.
•	“Device can't be	•	The Selected port is currently being used.
	set to the H/W		Restart your computer and try again.
	mode you want.”	•	The printer cable may be improperly
•	“Port is being		connected or the power may be off. You must
	used by another		use a parallel cable that supports IEEE 1284
	program.”		bi-directional communications.
•	“Port is	•	The scanner driver is not installed or the
	Disabled.”		operating environment is not set up properly.
•	“Scanner is busy	•	Ensure that the machine is properly
	receiving or		connected and the power is on, Then restart
	printing data.		your computer.
	When the	• The USB cable may be improperly connected
	current job is		or the power may be off.
	completed, try	•	Do not use parallel and USB cables at the
	again.”		same time.

•“Invalid handle.”

•“Scanning has failed.”