NETGEAR Model R7000 guide

Nighthawk AC1900 Smart WiFi Router

Check that the appropriate LEDs are on for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and router.

•Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer.

Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet.

Test the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote device.

1.From the Windows toolbar, click the Start button and select Run.

2.In the Windows Run window, type: ping -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP DNS server.

If the path is functioning correctly, messages like those shown in the previous section display.

If you do not receive replies, check the following:

•Check that your computer has the IP address of your router listed as the default gateway. If DHCP assigns the IP configuration of your computers, this information is not visible in your computer Network Control Panel. Verify that the IP address of the router is listed as the default gateway.

•Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device.

•Check that your cable or DSL modem is connected and functioning.

•If your ISP assigned a host name to your computer, enter that host name as the account name in the Internet Setup screen.

•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If so, configure your router to “clone” or “spoof” the MAC address from the authorized computer.

Troubleshooting

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NETGEAR Model R7000 user manual Test the Path from Your Computer to a Remote Device

Contents

Nighthawk AC1900 Smart WiFi Router Compliance SupportTrademarks Contents Control Access to the Internet Use the Router as a Media Server Manage Your Network Appendix a Supplemental Information Hardware Setup  To attach the antennas Unpack Your RouterAttach the Antennas Top and Front Panels USB 3.0 port Rear Panel Router rear panel Position Your Router  To position your router Cable Your Router  To cable your router Connect to the Network Access the Router Wired Connection WiFi Connection To use WPS to connect to the WiFi network  To find and select the WiFi network Types of Logins Use an Internet Browser to Access the RouterNetgear genie Automatic Internet Setup Label  To use Netgear genie to set up your router Change the Language Log In to the Router To log in to the router  To change the language Access the Router with Netgear genie Apps  To use the genie app to access the router Specify Your Internet Settings Select Advanced Setup Wizard Use the Internet Setup Wizard To use the Setup Wizard Specify Your Internet Settings  To specify the Internet connection settings Manually Set Up the Internet ConnectionSpecify an Internet Connection Without a Login Specify an Internet Connection That Uses a Login  To view or change the basic Internet setup Select Internet Specify IPv6 Internet Connections  To set up an IPv6 Internet connectionSelect Advanced Advanced Setup IPv6 Internet Connection Type list, select Auto Detect Requirements for Entering IPv6 AddressesIPv6 Auto Detect IPv6 Auto Config Specify Your Internet Settings IPv6 6to4 Tunnel Internet Connection Type list, select Pass Through  To set up a pass-through IPv6 Internet connectionIPv6 Pass Through  To set up a fixed IPv6 Internet connection IPv6 Fixed Internet Connection Type list, select Dhcp  To set up an IPv6 Internet connection with a Dhcp serverIPv6 Dhcp Specify Your Internet Settings  To set up a PPPoE IPv6 Internet connection IPv6 PPPoE Change the MTU Size Select Advanced Setup WAN Setup  To change the MTU size Common MTU sizes Optimize Performance Prioritize Internet Traffic with Quality of Service Optimize Internet Gaming with Upstream QoS  To enable upstream QoS Add Upstream QoS Rules  To create a QoS policy for applications and online games Set Up QoS for Applications and Online GamingSelect Advanced Setup QoS Setup Upstream QoS Set Up QoS for a Router LAN Port Set Up QoS for a MAC Address From the Priority Category list, select Ethernet LAN Port  To edit a QoS policy Edit an Upstream QoS PolicyFrom the Priority Category list, select MAC Address  To delete a QoS policy Optimize Video Streaming with Downstream QoSDelete an Upstream QoS Policy  To enable downstream QoS  To add a downstream QoS rule by keyword Add Downstream QoS Rules by KeywordAdd a Downstream QoS Rule by Device  To enable Universal Plug and Play Improve Network Connections with Universal Plug and Play Wi-Fi Multimedia Quality of Service  To disable WMM QoS Control Access to the Internet Select Parental Controls Set Up Parental Controls To set up Live Parental Controls Control Access to the Internet Click the Take me to the status screen button Block Access to Your Network To set up access control Use Keywords to Block Internet Sites  To set block Internet sites  To delete keywords from the list Select Advanced Security Block SitesClick the Add Keyword button Select Advanced Security Block Services Block Services from the Internet To block services Select Advanced Security Schedule Schedule When to Block Internet Sites and Services To schedule blocking Set Up Security Event Email Notifications  To set up email notificationsAvoid Blocking on a Trusted Computer  To specify a trusted computer Control Access to the Internet Router  To connect a USB drive Access a USB Drive on the NetworkUSB Drive Requirements  To map the USB device to a Windows network drive Launch readyshareconnect.exe Set Up a USB Hard Drive on a Mac Back Up Windows Computers with ReadySHARE VaultBack Up Mac Computers with Time Machine  To back up your Windows computer Prepare to Back Up a Large Amount of Data Use Time Machine to Back Up onto a USB Hard Drive Control Access to the USB Drive  To specify the USB access settings Select Advanced USB Storage Advanced Settings Network Neighborhood/MacShare. Enabled by default  To set up FTP access Use FTP Within the NetworkView Network Folders on a USB Drive  To view network folders Select Advanced USB Storage Advanced Settings Add a Network Folder on a USB Drive  To add a network folderSelect Advanced ReadySHARE Click the Create Network Folder button Edit a Network Folder on a USB Drive Approve USB Devices To edit a network folder  To approve USB devices Select Advanced Advanced Setup USB Settings Safely Remove a USB DriveClick the Approved Devices button Select the Allow only approved devices check box Select USB Storage Basic Settings Access the Router’s USB Drive Through the Internet  To access the USB drive from a remote computer Access the USB Drive Through the InternetSet Up FTP Access Through the Internet Access the USB Drive Through the Internet with FTP  To access the USB drive with FTP from a remote computer Dynamic DNS Your Personal FTP Server Set Up a New Dynamic DNS Account  To set up Dynamic DNS if you already have an account Specify a DNS Account That You Already Have Netgear Set Up Your Personal FTP Server Change the Dynamic DNS Settings To change your settings Select Advanced Advanced Settings Dynamic DNS Use the Router as a Media Server Specify ReadyDLNA Media Server Settings  To specify media server settingsPlay Music from a USB Drive with iTunes Server Select Advanced USB Storage Media Server  To specify iTunes server settings Play music on a USB drive with iTunes  To set up the router to work with TiVo Play Media from a USB Drive on TiVo  To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo files to a computer Share a USB Printer Install the Printer Driver and Cable the Printer  To install the driver and cable the printerDownload the ReadySHARE Printer Utility  To download the utility Install the ReadySHARE Printer Utility  To install the utility Use the Shared Printer  To manually connect and print View or Change the Status of a Printer  To view or change the status Use the Scan Feature of a Multifunction USB Printer  To use the scan feature of a multifunction USB printer  To specify the time-out Select Tools Configuration Change Netgear USB Control Center Settings To change the language Select Tools Configuration Specify Network Settings Disable LED Blinking or Turn off LEDs View WAN Settings To disable LED blinking or turn off the LEDs Select Advanced Advanced Setup LED Control Settings Select Advanced Setup WAN Setup Set Up a Default DMZ Server  To set up a default DMZ server Change the LAN TCP/IP Settings Change the Router’s Device Name RIP Version list, select one of the following Specify the IP Addresses that the Router Assigns Disable the Dhcp Server Feature in the Router  To disable the Dhcp server feature in the router Reserve LAN IP Addresses  To reserve an IP address To edit a reserved address entry  To delete a reserved address entry Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings To use the WPS Wizard Select Advanced WPS Wizard  To specify basic wireless settings Change the WiFi Security Option  To change the WPA settings Set Up a Guest Network  To set up a guest network Select Guest Network Implicit Beamforming How the Router Manages Wireless ClientsAirtime Fairness Control the Wireless Radios Use the WiFi On/Off ButtonEnable or Disable the Wireless Radios  To enable or disable the wireless radios Set Up a Wireless Schedule  To set up the wireless schedule Specify WPS Settings  To specify WPS Settings Use the Router as a Wireless Access Point  To set up the router as an AP Select Advanced Advanced Setup Wireless AP Set Up the Router in Bridge Mode  To set up bridge mode Click the setup bridge mode wireless settings button Set Up a Wireless Distribution System Wireless repeating scenario Set Up the Base Station  To set up the base station Set Up a Repeater  To configure a Netgear router as a repeater Specify Network Settings 120 Specify Network Settings 121 Manage Your Network Update the Router Firmware Change the admin Password To check for new firmware and update your router Select Advanced Administration Router Update Recover the admin Password  To set the password for the user name adminSelect Advanced Administration Set Password  To set up password recovery  To view router status and usage information  To recover your passwordView Router Status  To display Internet port statistics Display Internet Port StatisticsClick the Advanced tab Check the Internet Connection Status  To check the Internet connection status View Logs of Router Activity  To view logs  To monitor Internet traffic Select Advanced Administration LogsMonitor Internet Traffic Select Advanced Advanced Setup Traffic Meter  To set up a static route Create Custom Static Routes Select Advanced Advanced Setup Static Routes  To edit a static route View Devices Currently on the Network  To delete a static route To view devices on the network Select Attached Devices Restore Configuration Settings Manage the Router Configuration FileBack Up Settings Erase the Current Configuration Settings Do not interrupt the reboot process To erase the configuration settings Remote Management  To set up remote management  To use remote access Use VPN to Access Your Network Set Up a VPN Connection Specify VPN Service in the Router Install OpenVPN Software on Your Computer To specify the VPN service Select Advanced Advanced Setup VPN Service Use VPN to Access Your Network 141 Use a VPN Tunnel  To open a VPN tunnel Use VPN to Access the Router’s USB Drive and Media Use VPN to Access Your Internet Service at HomeSet Up VPN Client Internet Access in the Router  To allow VPN clients to use your home Internet service Block VPN Client Internet Access in the Router  To allow VPN clients to access only your home network Use a VPN Tunnel to Access Your Internet Service at Home  To access your Internet service Specify Internet Port Settings Set Up Port Forwarding to a Local Server  To forward specific incoming protocols Click the Add Custom Service button Add a Custom Port Forwarding Service To add a custom service Edit a Port Forwarding Service  To edit a port forwarding entry Delete a Port Forwarding Entry Application Example Make a Local Web Server PublicHow the Router Implements the Port Forwarding Rule  To delete a port forwarding entry  To add a port triggering service Set Up Port TriggeringAdd a Port Triggering Service Enable Port Triggering  To enable port triggering Clear the Disable Port Triggering check box Application Example Port Triggering for Internet Relay Chat Specify Internet Port Settings 155 Troubleshooting Wireless Settings Network SettingsQuick Tips Sequence to Restart Your Network Standard LED Behavior When the Router is Powered On Power LED Is Off or BlinkingPower LED Stays Amber Troubleshoot with the LEDs WiFi LED Is Off Cannot Log In to the RouterLEDs Never Turn Off Internet or Ethernet Port LEDs Are Off Cannot Access the Internet Troubleshoot PPPoE Troubleshoot Internet Browsing Wireless ConnectivityChanges Not Saved  To ping the router from a Windows computer Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings Factory default settings Supplemental Information 167 Technical Specifications R7000 Router specifications