Troubleshooting | NETGEAR Model R7000 instruction

14. Troubleshooting		14
14. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR Model R7000 user manual Troubleshooting

Contents

Nighthawk AC1900 Smart WiFi Router Support TrademarksCompliance Contents Control Access to the Internet Use the Router as a Media Server Manage Your Network Appendix a Supplemental Information Hardware Setup Unpack Your Router Attach the Antennas To attach the antennas Top and Front Panels USB 3.0 port Rear Panel Router rear panel Position Your Router  To position your router Cable Your Router  To cable your router Connect to the Network Access the Router Wired Connection WiFi Connection To use WPS to connect to the WiFi network  To find and select the WiFi network Types of Logins Use an Internet Browser to Access the RouterNetgear genie Automatic Internet Setup Label  To use Netgear genie to set up your router Change the Language Log In to the Router To log in to the router  To change the language Access the Router with Netgear genie Apps  To use the genie app to access the router Specify Your Internet Settings Use the Internet Setup Wizard  To use the Setup WizardSelect Advanced Setup Wizard Specify Your Internet Settings Manually Set Up the Internet Connection Specify an Internet Connection Without a Login To specify the Internet connection settings Specify an Internet Connection That Uses a Login  To view or change the basic Internet setup Select Internet  To set up an IPv6 Internet connection Select Advanced Advanced Setup IPv6Specify IPv6 Internet Connections Requirements for Entering IPv6 Addresses IPv6 Auto DetectInternet Connection Type list, select Auto Detect IPv6 Auto Config Specify Your Internet Settings IPv6 6to4 Tunnel  To set up a pass-through IPv6 Internet connection IPv6 Pass ThroughInternet Connection Type list, select Pass Through  To set up a fixed IPv6 Internet connection IPv6 Fixed  To set up an IPv6 Internet connection with a Dhcp server IPv6 DhcpInternet Connection Type list, select Dhcp Specify Your Internet Settings  To set up a PPPoE IPv6 Internet connection IPv6 PPPoE Change the MTU Size Select Advanced Setup WAN Setup  To change the MTU size Common MTU sizes Optimize Performance Prioritize Internet Traffic with Quality of Service Optimize Internet Gaming with Upstream QoS  To enable upstream QoS Add Upstream QoS Rules Set Up QoS for Applications and Online Gaming Select Advanced Setup QoS Setup Upstream QoS To create a QoS policy for applications and online games Set Up QoS for a Router LAN Port Set Up QoS for a MAC Address From the Priority Category list, select Ethernet LAN Port Edit an Upstream QoS Policy From the Priority Category list, select MAC Address To edit a QoS policy Optimize Video Streaming with Downstream QoS Delete an Upstream QoS Policy To delete a QoS policy  To enable downstream QoS Add Downstream QoS Rules by Keyword Add a Downstream QoS Rule by Device To add a downstream QoS rule by keyword  To enable Universal Plug and Play Improve Network Connections with Universal Plug and Play Wi-Fi Multimedia Quality of Service  To disable WMM QoS Control Access to the Internet Set Up Parental Controls  To set up Live Parental ControlsSelect Parental Controls Control Access to the Internet Block Access to Your Network  To set up access controlClick the Take me to the status screen button Use Keywords to Block Internet Sites  To set block Internet sites Select Advanced Security Block Sites Click the Add Keyword button To delete keywords from the list Block Services from the Internet  To block servicesSelect Advanced Security Block Services Schedule When to Block Internet Sites and Services  To schedule blockingSelect Advanced Security Schedule Set Up Security Event Email Notifications  To set up email notificationsAvoid Blocking on a Trusted Computer  To specify a trusted computer Control Access to the Internet Router Access a USB Drive on the Network USB Drive Requirements To connect a USB drive  To map the USB device to a Windows network drive Launch readyshareconnect.exe Set Up a USB Hard Drive on a Mac Back Up Windows Computers with ReadySHARE VaultBack Up Mac Computers with Time Machine  To back up your Windows computer Prepare to Back Up a Large Amount of Data Use Time Machine to Back Up onto a USB Hard Drive Control Access to the USB Drive  To specify the USB access settings Select Advanced USB Storage Advanced Settings Network Neighborhood/MacShare. Enabled by default  To set up FTP access Use FTP Within the NetworkView Network Folders on a USB Drive  To view network folders Select Advanced USB Storage Advanced Settings Add a Network Folder on a USB Drive  To add a network folderSelect Advanced ReadySHARE Click the Create Network Folder button Edit a Network Folder on a USB Drive Approve USB Devices To edit a network folder  To approve USB devices Select Advanced Advanced Setup USB Settings Safely Remove a USB DriveClick the Approved Devices button Select the Allow only approved devices check box Select USB Storage Basic Settings Access the Router’s USB Drive Through the Internet Access the USB Drive Through the Internet Set Up FTP Access Through the Internet To access the USB drive from a remote computer Access the USB Drive Through the Internet with FTP  To access the USB drive with FTP from a remote computer Dynamic DNS Your Personal FTP Server Set Up a New Dynamic DNS Account  To set up Dynamic DNS if you already have an account Specify a DNS Account That You Already Have Netgear Set Up Your Personal FTP Server Change the Dynamic DNS Settings To change your settings Select Advanced Advanced Settings Dynamic DNS Use the Router as a Media Server Specify ReadyDLNA Media Server Settings  To specify media server settingsPlay Music from a USB Drive with iTunes Server Select Advanced USB Storage Media Server  To specify iTunes server settings Play music on a USB drive with iTunes  To set up the router to work with TiVo Play Media from a USB Drive on TiVo  To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo files to a computer Share a USB Printer Install the Printer Driver and Cable the Printer  To install the driver and cable the printerDownload the ReadySHARE Printer Utility  To download the utility Install the ReadySHARE Printer Utility  To install the utility Use the Shared Printer  To manually connect and print View or Change the Status of a Printer  To view or change the status Use the Scan Feature of a Multifunction USB Printer  To use the scan feature of a multifunction USB printer Change Netgear USB Control Center Settings  To change the language Select Tools Configuration To specify the time-out Select Tools Configuration Specify Network Settings Disable LED Blinking or Turn off LEDs View WAN Settings To disable LED blinking or turn off the LEDs Select Advanced Advanced Setup LED Control Settings Select Advanced Setup WAN Setup Set Up a Default DMZ Server  To set up a default DMZ server Change the LAN TCP/IP Settings Change the Router’s Device Name RIP Version list, select one of the following Specify the IP Addresses that the Router Assigns Disable the Dhcp Server Feature in the Router  To disable the Dhcp server feature in the router Reserve LAN IP Addresses  To reserve an IP address To edit a reserved address entry  To delete a reserved address entry Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings To use the WPS Wizard Select Advanced WPS Wizard  To specify basic wireless settings Change the WiFi Security Option  To change the WPA settings Set Up a Guest Network  To set up a guest network Select Guest Network How the Router Manages Wireless Clients Airtime FairnessImplicit Beamforming Control the Wireless Radios Use the WiFi On/Off ButtonEnable or Disable the Wireless Radios  To enable or disable the wireless radios Set Up a Wireless Schedule  To set up the wireless schedule Specify WPS Settings  To specify WPS Settings Use the Router as a Wireless Access Point  To set up the router as an AP Select Advanced Advanced Setup Wireless AP Set Up the Router in Bridge Mode  To set up bridge mode Click the setup bridge mode wireless settings button Set Up a Wireless Distribution System Wireless repeating scenario Set Up the Base Station  To set up the base station Set Up a Repeater  To configure a Netgear router as a repeater Specify Network Settings 120 Specify Network Settings 121 Manage Your Network Update the Router Firmware Change the admin Password To check for new firmware and update your router Select Advanced Administration Router Update Recover the admin Password  To set the password for the user name adminSelect Advanced Administration Set Password  To set up password recovery  To recover your password View Router Status To view router status and usage information Display Internet Port Statistics Click the Advanced tab To display Internet port statistics Check the Internet Connection Status  To check the Internet connection status View Logs of Router Activity  To view logs Select Advanced Administration Logs Monitor Internet Traffic To monitor Internet traffic Select Advanced Advanced Setup Traffic Meter  To set up a static route Create Custom Static Routes Select Advanced Advanced Setup Static Routes  To edit a static route View Devices Currently on the Network  To delete a static route To view devices on the network Select Attached Devices Manage the Router Configuration File Back Up SettingsRestore Configuration Settings Erase the Current Configuration Settings Do not interrupt the reboot process To erase the configuration settings Remote Management  To set up remote management  To use remote access Use VPN to Access Your Network Set Up a VPN Connection Specify VPN Service in the Router Install OpenVPN Software on Your Computer To specify the VPN service Select Advanced Advanced Setup VPN Service Use VPN to Access Your Network 141 Use a VPN Tunnel  To open a VPN tunnel Use VPN to Access the Router’s USB Drive and Media Use VPN to Access Your Internet Service at HomeSet Up VPN Client Internet Access in the Router  To allow VPN clients to use your home Internet service Block VPN Client Internet Access in the Router  To allow VPN clients to access only your home network Use a VPN Tunnel to Access Your Internet Service at Home  To access your Internet service Specify Internet Port Settings Set Up Port Forwarding to a Local Server  To forward specific incoming protocols Add a Custom Port Forwarding Service  To add a custom serviceClick the Add Custom Service button Edit a Port Forwarding Service  To edit a port forwarding entry Delete a Port Forwarding Entry Application Example Make a Local Web Server PublicHow the Router Implements the Port Forwarding Rule  To delete a port forwarding entry Set Up Port Triggering Add a Port Triggering Service To add a port triggering service Enable Port Triggering  To enable port triggering Clear the Disable Port Triggering check box Application Example Port Triggering for Internet Relay Chat Specify Internet Port Settings 155 Troubleshooting Wireless Settings Network SettingsQuick Tips Sequence to Restart Your Network Standard LED Behavior When the Router is Powered On Power LED Is Off or BlinkingPower LED Stays Amber Troubleshoot with the LEDs WiFi LED Is Off Cannot Log In to the RouterLEDs Never Turn Off Internet or Ethernet Port LEDs Are Off Cannot Access the Internet Troubleshoot PPPoE Wireless Connectivity Changes Not SavedTroubleshoot Internet Browsing Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings Factory default settings Supplemental Information 167 Technical Specifications R7000 Router specifications

14. Troubleshooting