NETGEAR Model R7000 Troubleshoot Your Network Using the Ping Utility, Request timed out

Nighthawk AC1900 Smart WiFi Router

•If you want to view the wireless settings for the router, use an Ethernet cable to connect a computer to a LAN port on the router. Then log in to the router, and select BASIC > Wireless.

Note: Be sure to click the Apply button if you change settings.

If your wireless device finds your network, but the signal strength is weak, check these conditions:

•Is your router too far from your computer, or too close? Place your computer near the router, but at least 6 feet (1.8 meters) away, and see whether the signal strength improves.

•Are objects between the router and your computer blocking the wireless signal?

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation.

Test the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router is set up correctly.

To ping the router from a Windows computer:

1.From the Windows toolbar, click Start and select Run.

2.In the field provided, type ping followed by the IP address of the router, as in this example: ping www.routerlogin.net

3.Click the OK button.

You should see a message like this one:

Pinging <IP address > with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you might have one of the following problems:

•Wrong physical connections

For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected.

Troubleshooting

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