NETGEAR Model R7000 user manual Cannot Log In to the Router, LEDs Never Turn Off, WiFi LED Is Off

Nighthawk AC1900 Smart WiFi Router

LEDs Never Turn Off

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay on, this indicates a fault within the router.

If all LEDs are still lit one minute after power-up, do the following:

•Cycle the power to see if the router recovers.

•Press and hold the Reset button to return the router to its factory settings. For more information, see Troubleshoot Your Network Using the Ping Utility on page 163.

If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.

Internet or Ethernet Port LEDs Are Off

If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is made, check the following:

•Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.

•Make sure that power is turned on to the connected modem or computer.

•Be sure that you are using the correct cable.

When connecting the router’s Internet port to a cable or DSL modem, use the cable that was supplied with the cable or DSL modem. This cable can be a standard straight-through Ethernet cable or an Ethernet crossover cable.

WiFi LED Is Off

If the WiFi LED stays off, check to see if the WiFi On/Off button on the router has been pressed. This button turns the wireless radios in the router on and off. The WiFi LED is lit when the wireless radio is turned on.

Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network, check the following:

•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router.

•Make sure that the IP address of your computer is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address is in the range of 192.168.1.2 to 192.168.1.254.

•If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in

Troubleshooting

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